Reservations Manager

Ballyhoo Hospitality is currently seeking an experienced Reservations Manager to join our talented team at Coda Di Volpe Restaurant.  We are an expanding restaurant group offering opportunities for professional development. Restaurant Manager at Ballyhoo Hospitality supports the General Manager in leading all aspects of guest reservations while providing exceptional hospitality and cultivating relationships with internal and external guests.

Benefits & Perks: Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12+ establishments!

About Ballyhoo Hospitality: Ballyhoo Hospitality is the destination for feel-good dining. Founded by longtime hospitality industry veterans Ryan and Anna O'Donnell, Ballyhoo delivers the restaurant experience that guests crave. By pairing inspired menus with a unique ambiance, Ballyhoo focuses on all things quality - from the meals to the atmosphere and above all, the service. Ballyhoo is redefining neighborhood dining throughout Chicago and the North Shore with restaurants including Gemini, Coda di Volpe, Old Pueblo Cantina, Sophia Steak, Pomeroy, Buck Russell’s, Pizza by Sal, DeNucci's and continues to expand to more communities. View our restaurants here: https://ballyhoohospitality.com/

OVERVIEW:

This Reservations Manager is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop our host team, coaching them in real time on how to take risks while successfully running the door. The Reservations Manager will be responsible for the hospitality needs of one specific restaurant, not the entire group. The Reservations Manager is an expert in Resy. 

ESSENTIAL JOB FUNCTIONS:

• These job functions include but are not limited to the following duties, additional duties may be assigned
• Drive memorable guest connections
• Act as main point of contact for VIPs, Investors & Restaurant Partners
• Achieve company objectives in sales, service, and quality through training of employees and creating a positive, productive working environment.
• Recruit, train, and develop hosts for the company
• Host bi-weekly reservations managers meetings to discuss development topics and promote collaboration
• Own & drive covers daily at each location
• Complete weekly assignments as designated
• Train in varying positions in Ballyhoo Hospitality
• Fill in where needed to ensure guest service standards and efficient operations

REQUIRED QUALIFICATIONS:

• Minimum of 2 years’ experience in the restaurant/hospitality industry.
• Must have a working knowledge of restaurant management and operations.
• 2-3 years of culinary & wine experience, preferably in an upscale dining environment
• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
• Fluency in Microsoft Office Suite: Word, Excel
• Fluency in Reservations Systems- Resy preferred