To be considered for the position, please create a profile and submit the a application thru this link: https://hshgroup.csod.com/ats/careersite/search.aspx?site=5&c=hshgroup
To be responsible for all activities related to reservation handling, greeting, seating and farewell in the Fine Dining Restaurant operation as per standards set by the hotel.
To perform friendly yet discreet and unobtrusive service in: greeting, seating and bidding farewell to all guests.
To perform pre-service and post-service procedures as per standards.
To understand and accurately follow the standard of sequence of service.
To understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.
To be able to explain all food and beverage items listed on the menu.
To have a fair knowledge of wines and spirit.
To confirm reservations and large parties two days out.
To check voice mail on a daily basis.
To have strong telephone etiquette and being able to assist guests.
To have a comprehensive knowledge of the hotel.
To observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvement as needed.
To attend and participate at all scheduled meetings and trainings.
To be able to handle complaints or guests concerns.
To give feedback on guest comments to the management.
To frequently communicate with the Assistant Manager and Restaurant Manager and to maintain an excellent rapport within the entire Food & Beverage Department to stimulate continuous improvement.
To ensure a safe working environment for all employees within the restaurant.
To recognize and address potential intoxicated, disruptive or undesirable guests.
To report employee and guest accidents.
To respond properly to any hotel emergency.
This Job Description is not exhaustive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.
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The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with London under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.
The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage.
This year, The Peninsula Chicago is honored to be recognized as part of the '2017 Travel + Leisure World's Best Awards.' Each year, the readers of Travel + Leisure, the largest travel magazine brand in the United States, vote for their favorites in all things travel in their 'Worlds Best Awards' survey. The hotel is delighted that the readers have voted The Peninsula Chicago as the 'Best Hotel in Chicago' for 2017.
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