General Manager

Restaurant General Manager
Turks Head Wines – West Chester, PA
Full-Time | Competitive Salary | Paid Time Off | Benefits | Growth Opportunity

If every shift feels the same, it might be time for something new.
We’re not another restaurant looking for a manager—we’re a destination delivering on a unique wine and culinary experience looking for a leader to help shape what’s next.  We're seeking a dynamic, highly driven and hungry leader that's ready to be hands on and build something new.

Lead the Region's Most Exciting Wine & Culinary Destination

Turks Head Wines is a California winery with a flagship tasting room and restaurant located in the heart of downtown West Chester, PA. All of our wines are sourced, produced and bottled by us in Napa, California—then brought east to pair with a chef-driven menu that’s earning rave reviews from guests.

We’re not just a winery, we're not just a restaurant—we’re a wine and culinary destination. And we’re looking for a passionate, experienced General Manager to lead our team, uphold exceptional service standards, and help drive the next chapter of growth.

What You’ll Do

As GM, you’ll be the operational heart of Turks Head Wines' Tasting Room. You’ll oversee daily service, lead a passionate team, and work cross-functionally with ownership, the Executive Chef, and the Director of Wine Experiences and Education. You’ll also take an active role in building scalable systems and refining processes to improve efficiency, team performance, and the overall guest experience.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day operations of the multifacted aspects of the Tasting Room

• Maintain the highest standards for service, cleanliness, safety, and hospitality

• Ensure compliance with food safety, labor laws, and PLCB licensing requirements

• Implement and refine processes that streamline operations and improve consistency

Systems + Process Improvement

• Build infrastructure for service training, onboarding, and team communication

• Collaborate with ownership to develop SOPs and guest experience standards

• Identify opportunities for improvement and drive strategic changes across departments

• Create accountability systems to support quality control and team performance

Cross-Functional Collaboration

• Work closely with our Executive Chef to execute the culinary vision and experiences

• Partner with the Director of Wine Experiences and Education on tastings, education, and service training

• Collaborate with the leadership team and ownership on CRU Club (our private member only lounge) strategy, member communications, and loyalty programming

Staff Development

• Hire, train, and mentor FOH staff including servers, hosts, wine educators, and support

• Conduct performance reviews and provide feedback to build a high-achieving, high-performing team

• Manage scheduling and labor costs while maintaining a strong service culture

Guest Experience

• Uphold and elevate the guest experience through thoughtful leadership and engagement

• Proactively manage guest feedback, turning challenges into opportunities, problems into solutions

• Develop, execute and support private events, private wine tastings, and special wine and culinary programs

• Oversee the guest experience for CRU Club members, our member only lounge, ensuring VIP service and personalized hospitality

• Collaborate with the team to plan and host CRU Club events, and other wine focused special events to increase member engagement

Financial Oversight

• Manage operating budgets, control labor and COGs, and oversee daily financial reporting

• Track KPIs including sales, average check, and team performance

• Partner with the ownership and finance team on forecasting, planning, and reporting

What We’re Looking For

• Proven experience as a General Manager or senior leader in a restaurant or hospitality setting

• Background with upscale hospitality concepts that have gone through growth or expansion phases

• Experience launching or scaling operations

• In-depth understanding of restaurant operations, including elite fine dining steps service, wine knowledge, inventory management, and compliance

• Operationally savvy with a talent for designing systems that scale

• Direct experience working with owners/founders and balancing autonomy with direction

• Strong business acumen and financial understanding of budgets, labor, inventory, and margin management

• Wine knowledge and passion for pairing food and wine preferred

• A collaborative leader with outstanding problem-solving capabilities, employing a proactive and solution-driven approach.

• Excellent communication and interpersonal aptitude, effectively engaging with staff, customers, and stakeholders.

• Demonstrated leadership skills and the ability to effectively manage and inspire a talented team.

• Calm under pressure, organized, and deeply committed to guest satisfaction

• Exceptional customer service abilities and a successful track record of cultivating and nurturing strong client relationships.

• Familiar with tools like Tock or other modern hospitality platforms

• Adaptability to excel in a dynamic and fast-paced environment, including availability for evenings, weekends, and holidays as necessary.

Why Turks Head Wines?

We have big plans for what’s next. As we continue to grow, we need leaders who don’t just manage, but build. If you’re ready to make a meaningful impact, lead a strong team, and help shape the future of one of the region's most exciting wine and culinary concepts, we’d love to meet you.

Apply now and be part of the next chapter at Turks Head Wines.