Service Manager

We are hiring a Service Manager to join the growing team at In Tune Hospitality, for a multi-property position - all of our properties are conveniently located on one block! 

In Tune Hospitality consists of Uva, Uva Next Door, Keys & Heels, and Nightly’s.

This role will be a shared role between Nightly's, Keys & Heels, and potentially Uva Next Door. 

Nightly’s is a buzzing hot spot with great energy and bustling service. Nightly's fuses the best of “high/low” chic, offering a gorgeous space with excellent food and service, served in a warmth and a welcoming manner! Our aim is to be a true neighborhood local and in time, a New York City staple. 

Keys & Heels is our Speakeasy Cocktail Lounge, open to the public 4 days a week, and hosting both private and programmed events here and there. Keys & Heels is a gorgeous, intimate space, with a great crowd, and a warm, solid presence is required on the floor, engaging with guests, keeping the room flowing, and overseeing staff.

Uva Next Door is one of our Italian restaurants, the little sister to Uva, offering a happening vibe with a cocktail forward beverage program, Amalfi style pizza and a more southern Italian style cuisine. Again, a warm and welcoming local.

We are looking for an experienced, upbeat team player with strong people skills - on and off the floor - that can connect with a team and lead by example when managing. It’s a role that requires a balance of kind but strong leadership, a calm demeanor, and quick thinking “on the spot” skills to be what it takes to manage a restaurant/bar, and we value and are looking for those skills! Warmth, kindness, and welcome is super important at all of our properties, we are neighborhood venues and elitism or snobbery is not who we are. 

MUST have Management experience. MUST have New York City high volume experience. 

You will work closely with and under the guidance of our existing GMs and ownership. You will lead in operations and service. You will support your team while providing a warm, welcoming and recognizable presence in the room. 

The responsibilities include:

• A warm and welcoming presence for patrons
• Promoting a strong culture amongst staff
• Making sure service runs smoothly
• Supporting your team and being there for patrons
• Making sure standard operating procedures (SOPs) are always followed
• Problem solving when issues arise - and the IQ and EQ to prevent problems from arising in the first place
• Overseeing all aspects of the floor, including but not limited to: greeting guests, assisting FOH staff, assisting guests and partially overseeing the kitchen.
• A combination of opening and closing, managing efficient service, and leading shifts.
• Act as a role model for all front of house team members and continue to coach, mentor and guide the front of house teams.
• A firm but fair guidance of your team.

Requirements:

• At least 2 years of restaurant experience in a similar caliber concept, as a shift leader, service manager or AGM.
• Fluent in both written and spoken English.
• Ability to stand for extended periods of time.
• Ability to move tables & chairs
• Ability to operate and organize reservation systems
• Ability to reach, bend, stoop and frequently lift up to 50 pounds.
• Ability to work nights, weekends and holidays, and a variable schedule per the needs of the business.

What we look for: 

Punctuality.

Professionalism - this is a place of work and a reflection of every member of the team. We are here to work, create an experience for our guests, and support, protect, and encourage our team. 

Leadership - a manager is a figure your team can look up to and aspire to be. Your team will rise to the bar and standards that you set. Your goal is not to be a friend or drinking buddy to your staff, but a leader, an example of professionalism, and a mentor. It is important that that separation is respected and maintained for strong leadership.

Humility - we proudly operate a kind hospitality team, inflated egos or elitist / hierarchy mindsets are not welcome. Hospitality takes the entire team, from top to bottom and left to right to make a powerful operation.

Positivity - energy is everything. Upbeat, warm, positive, energetic, “can do” attitudes are what we have and will continue to hire. If you do not take pride in showing up at your best, and do not thrive in doing a great job, then please do not apply. 

Evolution - We are big believers in promoting from within, recognizing talent and integrity, and we pride ourselves in investing in team members that stand out. We have had bussers become head bartenders, servers become Assistant Managers and Assistant Managers become GMs. We firmly believe in nurturing work ethic and sincerity. 

We are looking for someone to be able to make impactful decisions on their own, with the experience to run a room or a restaurant, and make smart decisions without having to rely on ownership. You will oversee all aspects of the floor, including and not limited to, greeting guests, assisting FOH staff, assisting guests and partially overseeing the kitchen. You will have administrative duties that may include payroll, scheduling, hiring, ordering, etc. 

In Tune Hospitality is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a growing company and are looking for teams we can grow and build with!

5 days per week. Salary is based on experience and expertise, and may be built with an hourly rate between multiple properties. Health Insurance options.