Private Events Manager

The Manager of Private Events is responsible for ensuring the seamless planning and execution of all private dining experiences at the Company. The position requires exceptional organizational skills, a strong focus on guest satisfaction, and the ability to collaborate effectively with internal teams to deliver high-quality. This role serves as the primary liaison after the booking process has been confirmed and is responsible for every stage of the event process—from planning to follow-up. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Serve as the primary contact for all private event clients, ensuring a seamless experience.
• Deliver exceptional guest service throughout the entire event process.
• Maintain consistent communication with clients from initial booking through post-event follow-up.
• Plan, coordinate, and execute all private dining and special events.
• Create detailed event orders and timelines and collaborate closely with the kitchen team and other departments to ensure seamless execution.
• Oversee event floor plans, setup, decor coordination, and special requests.
• Ensure guest satisfaction by actively managing service quality during events and promptly addressing any concerns.
• Personally meet and greet clients at the start of each event and stay until the event is moving along; 
• Proactively manage and resolve issues by anticipating, identifying, and addressing problems as they arise.
• Available during holidays, weekends, and late hours, as needed. 
• Experience with Tripleseat, OT, and creating floor plans.
• Other related duties can be assigned.