Assistant General Manager

If you are hard working, appreciate work/life balance, and hate mediocrity, this job might be for you! And if you also love movies, you’ll want to keep reading…

Metro Cinema is an upscale, private cinema concept from the founder of Alamo Drafthouse Cinema.  In addition to movie screenings, the 20 private suites are also available for meetings, events, sports, karaoke and gaming.  This is the very first private cinema concept in the United States and will feature upscale, contemporary dining as well as a fantastic wine list and cocktail program.  We are looking for hospitality-centric lovers of great film, great food and great drinks to help us usher in the newest innovation in the cinema industry.

Metro Cinema is seeking a hands-on Manager who will work shifts, coaching a team of Servers, Service Captains, Service Assistants, Front Desk, Bartenders and assist our Head Bartender who oversees our beverage program.

You’ll also support the pre-opening process, including helping to define how we operate, hiring and onboarding staff, developing SOPs, and launching operational systems.

Experience in luxury hospitality, restaurant or entertainment venue management is essential, as is a passion for delivering exceptional guest experiences and a love of movies. Event management experience is a major plus, as Metro Cinema specializes in hosting private screenings and events.

Key Responsibilities

Elevate the Guest Experience: Deliver delightful hospitality by ensuring personalized, attentive service throughout the guest journey. Engage with guests, address feedback, and consistently exceed expectations.

Oversee Day-to-Day Operations: Manage all aspects of day-to-day operations, including labor scheduling, event execution, service flow, facilities management, and compliance with health, safety, and employment regulations.

Lead Pre-Opening Initiatives: Support pre-opening activities, including staff hiring, onboarding, training, and development of policies, procedures, and operational systems.

Manage Staff and Culture: Build and lead a high-performing team by fostering a positive, welcoming, and service-oriented workplace culture. Provide mentorship and growth opportunities for team members.

Drive Financial Success: Oversee financial performance, including budgeting, labor, cost controls, and vendor management. Analyze data and KPIs to improve profitability while maintaining high-quality guest experiences.

Ensure Event Success: Collaborate with kitchen and events teams to ensure private screenings and other events are flawlessly executed.

Foster Team Collaboration: Ensure seamless communication between Front of House and Back of House teams to deliver a coordinated and exceptional guest experience.

Plus other responsibilities as directed by management from time to time.

Requirements & Qualifications

The ideal candidate possesses the following key attributes:

Ownership Mentality: Takes accountability for outcomes and approaches the role with an owner’s mindset, balancing strategic vision with hands-on problem-solving to elevate guest experiences.

Operations Mastery: Strong understanding of beverages & scheduling (7shifts).

Customer Focus: Passionate about creating exceptional guest experiences, with proven skills in managing private dining operations, mastering service techniques, and curating premier experiences in a private event setting.

People Management: Amazing leader and manager with a track record of staff retention and a reputation for leading high-performing teams of 25+ employees. Strong interpersonal and conflict-resolution skills, capable of engaging with guests and staff at all levels to foster a positive, collaborative culture.

Financial Acumen: Skilled in P&L management, budgeting, and cost control, with a focus on driving profitability without compromising quality.

HR Expertise: Knowledge of local HR practices and policies, ensuring a supportive, compliant, and growth-oriented workplace.

Culture Fit: Service-oriented and collaborative team player who treats others with respect. A great communicator with high standards who is accountable, coachable, and committed to learning and growth.

Other Requirements

3+ Years of proven success as a Manager in a fine dining hospitality environment.

Experience in hotels or private event venues a major plus

Sufficiently technically savvy to become proficient with key IT systems and infrastructure

Keen knowledge of the New York City restaurant market

Flexibility to work on-site during evenings, weekends and holidays as needed

Physical ability to meet the demands of a fast-paced hospitality environment

Ability to move, pull, push, carry, or lift items weighing up to 30 pounds.

Perform physical activities such as standing, walking, lifting, bending, stooping, and

cleaning for extended periods.

Ability to move quickly to navigate various areas of the property.

Benefits

Great talent deserves to be rewarded. As part of our team, you’ll enjoy a comprehensive benefits package designed to support your well-being, future, and professional growth, including:

Competitive salary - $85,000 plus periodic bonuses

Paid Time Off

Comprehensive health, dental, and vision insurance

401(k) with matching

Transit Benefits

Metro Cinema is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Shifts:

Evening shift

Night shift

Application Question(s):

What experience do you have opening restaurants?

Why does this position sound like a great fit for you?

Work Location: In person