Service Director

Company Profile

As the first major chef-led catering company in New York, Cuisine Boulud New York bears the imprimatur of one of the world’s most iconic and celebrated culinarians: Daniel Boulud. Every experience will benefit from Daniel’s unparalleled knowledge and expertise, and his fine dining-forward approach, resulting in extraordinary dining worthy of his name and our guests.

Cuisine Boulud New York represents an exclusive partnership between Dinex (Daniel Boulud) and Lifeworks, two organizations brought together by a shared ambition to elevate catering to new levels of quality and service excellence. Cuisine Boulud New York features an elite support team of chefs, event managers and service professionals experienced in executing dining experiences of all sizes and complexity.

Job Details

Cuisine Boulud New York is a new off-premise, full service, multi vertical catering company. We are looking for a well-rounded Director of Service to help develop and grow the catering sales for Cuisine Boulud.

This leader will be responsible for the Service and booking team.

The director of service will work closely with the Production, Sales and Culinary departments to oversee all staffing operations, ensuring efficient and effective management of the staff at all events. This role  involves both pre-event and on-site management to guarantee smooth execution and optimal staff performance.

The role requires someone who is detail-orientated, self motivated and highly organized – who is able to continually prioritize deadlines while balancing multiple projects. The person in this role will be responsible for building the staffing team from the ground up.

Key Responsibilities:

• Serve as the primary contact for all staff-related inquiries and communications.
• Gain a thorough understanding of all event details, staffing procedures, and company policies.
• Implement and update staffing procedures, including compliance with weekly and hourly pay rates and advance pay tracking.
• Send offer letters to confirmed staff, clearly outlining new pay policies and requirements.
• Source and interview candidates, responding to potential staff inquiries promptly.
• Ensure completion of all necessary paperwork for each employee.
• Continuously update the master staff contact list and operations manual.
• Contribute to the development of staff activity schedules.
• Oversee the labor costs for all events ensuring we stay within the correct parameters

On-Site Responsibilities:

• Schedule and coordinate on-site staff training and orientation.
• Manage staff check-in, including the distribution and tracking of uniforms and credentials.
• Oversee staff meal distribution and settlement.
• Organize and communicate staff-wide activities.
• Submit and approve payroll reports with the payroll vendor to ensure timely payment of employees.
• Complete a detailed post-event recap for the department.

Preferred Qualifications:

• 5+ years of experience in a event planning/production role.
• Knowledge of relevant labor laws and regulations
• Proven experience in staffing or human resources management
• Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.
• Proficiency in payroll processing and compliance.

• Familiarity operating Web based event planning systems: process customer requests, changes to orders, menu updates and client profiles.
• Excellent communication – written and verbal with all levels of professionals.
• Ability to work with minimal supervision, accomplish tasks without direct instruction, and problem solve for the best solutions.
• Proficient with MS Office Suite as well as web-based applications.