As the first (and last) point of contact, A Giant Host are friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Giant’s standards and values.

Responsibilities

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation system
• Understand and operate the reservation/seating system
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and/or waits occur
• Maintain an organized floor by quickly and efficiently seating guests accordingly
• Maintain professional and warm guest communications - inside the restaurant or via phone/email
• Recognize key people in the industry, VIP guests and personnel related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Additional service and/or operational tasks as determined by manager
• Assist teammates to anticipate all other FOH needs

  Skills and Requirements

• Minimum 1 year of Hosting, or FOH restaurant experience in a high volume environment
• Excellent communication and interpersonal skills
• Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
• Ability to work in an organized and professional manner
• Receptive to constructive criticism and performance feedback
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment