Job Title: General Manager

Location: New York City, NY

Restaurant: Confidential - Upscale Italian Dining

About Us:

We are an old school institutional, upscale Italian restaurant located in the heart of New York City. Renowned for its authentic cuisine, elegant ambiance, exceptional service, celebrity sightings and a destination for discerning diners. We pride ourselves on delivering an unforgettable dining experience, combining culinary excellence with a vibrant and sophisticated atmosphere. We are seeking a dynamic and experienced General Manager to lead our team and ensure the continued success of our establishment.

Job Summary:

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring the highest standards of quality, service, and guest satisfaction. This role requires a strong leader with exceptional communication, organizational, and financial management skills. The ideal candidate will have a proven track record of success in managing high-volume, upscale restaurants, preferably with experience in a celebrity-frequented establishment.

Responsibilities:

• Overall Operations Management:

  • Manage day-to-day operations, ensuring smooth and efficient service.

  • Oversee all front-of-house (FOH) and back-of-house (BOH) activities.

  • Maintain a high level of quality in food, beverage, and service.

  • Ensure compliance with all health, safety, and sanitation standards.

  • Implement and maintain restaurant policies and procedures.

• Guest Experience:

  • Cultivate a welcoming and memorable dining experience for all guests.

  • Proactively address guest feedback and resolve any issues promptly and professionally.

  • Maintain relationships with regular guests, including VIPs and celebrities.

  • Ensure staff provides exceptional customer service and anticipates guest needs.

• Team Leadership and Management:

  • Recruit, hire, train, and supervise all restaurant staff.

  • Foster a positive and collaborative work environment.

  • Conduct regular staff meetings and performance evaluations.

  • Develop and implement training programs to enhance staff skills and knowledge.

  • Motivate and inspire the team to achieve excellence in service and performance.

  • Create staff schedules and manage labor costs effectively.

• Financial Management:

  • Develop and manage the restaurant's budget, including revenue and expenses.

  • Monitor financial performance, analyze data, and implement strategies to improve profitability.

  • Control inventory, manage costs, and minimize waste.

  • Oversee payroll, accounts payable, and other financial transactions.

  • Prepare and present financial reports to ownership.

• Marketing and Business Development:

  • Develop and implement marketing strategies to attract new customers and retain existing ones.

  • Manage the restaurant's online presence, including social media and website.

  • Coordinate special events, promotions, and partnerships.

  • Stay current with industry trends and competitor activities.

  • Network with industry professionals and build relationships with local businesses.

• Vendor Relations:

  • Manage and maintain relationships with vendors.

  • Negotiate contracts and pricing.

  • Ensure timely and accurate delivery of supplies.

Qualifications:

• Minimum of 5-7 years of experience as a General Manager in a high-volume, upscale restaurant.

• Proven track record of success in managing a celebrity-frequented establishment is highly desirable.

• Strong knowledge of Italian cuisine, wine, and service standards.

• Exceptional leadership, communication, and interpersonal skills.

• Excellent organizational, time-management, and problem-solving abilities.

• Solid financial management skills, including budgeting, cost control, and P&L analysis.

• Proficiency in restaurant management software and POS systems.

• Ability to work effectively under pressure and in a fast-paced environment.

• Strong commitment to guest satisfaction and service excellence.

• Knowledge of NYC health and safety regulations.

• Flexibility to work evenings, weekends, and holidays.

Benefits:

• Competitive salary commensurate with experience.

• Performance-based bonuses.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Paid time off and vacation.

• Dining discounts at the restaurant.

• Opportunities for professional development and growth.

• A dynamic and exciting work environment in one of NYC's most prestigious restaurants.