For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
REPORTS TO: GENERAL MANAGER
FLSA: NON-EXEMPT
POSITION SUMMARY: Our support team is responsible for supporting servers and bartenders in executing exceptional guest service in a high volume environment. The food runner is responsible for delivering food from the kitchen to the guests in a manner that is in accordance with the service standards of One Off Hospitality. This position has the potential to be scheduled as a Food Runner and/or Service Assistant on varying shifts during the week.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
- Maintains a cheerful, courteous disposition and a neat, clean and professional image
- Gains knowledge and becomes completely proficient with the food menu
- Properly describes each dish upon delivery to the table
- Answers any guest questions regarding ingredients, cooking technique or concerns about allergies and dietary restrictions
- Acts as the liaison between the front of the house and the back of house through communication with the service staff members and the expediter
- Provides water service, clears plate ware, flatware and glassware from guests
- Carries dishes to dish washing area, bar area or otherwise designated areas for soiled equipment
- Attends to any guest requests and relays to servers, bartenders and managers when needed
- Keeps service stations clean, neat and orderly
- Assists in housekeeping tasks and maintenance
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
- Performs shift change and/or opening or closing duties
- Adheres to all company safety and sanitation policies and procedures
- Assists other team members as needed or when business needs dictates
Minimum Qualifications (Education, Experience, Skills)
- Food Handler Certification required
- Ability to handle stress under pressure
- Available for brunch service on both Saturdays and Sundays between 8:30AM and 4PM
- Willingness to maintain a clean, healthy, and safe working environment
- Ability to coordinate multiple activities with attention to detail
- Ability to work independently, with minimal supervision
Physical Demands and Work Environment
- Ability to be flexible with job demands and open minded when being asked to complete tasks
- Ability to operate and use all equipment necessary to run the restaurant
- Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
- Ability to work varied hours/days as business dictates
- Ability to stand for up to 8-10 hours a day
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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