Overview:
Coco’s is the restaurant within the members-only club Colette, located on the 37th floor of the General Motors Building overlooking Central Park.
We are currently seeking a talented, experienced, and passionate Assistant Manager to join our dynamic and growing team. With a commitment to service excellence and a focus on French fine dining by our Michelin star Chef, Philippe Orrico, you will be responsible for ensuring seamless service for our Coco’s guests and members.
At Coco’s, we strive to exceed guest expectations and deliver a service that “wows” our guests. The ideal candidate will exhibit a desire to create a phenomenal work culture that encompasses collaboration, teamwork, dedication, and values. There is a passion in everything we do, and we are looking for team members with similar traits to join our team.
Job Responsibilities:
- Recruit, train, and inspire a large staff with a continuous focus on training and development.
- Ensure staff are aware of all updates, processes/policies, menu changes and events.
- Act as company liaison for all dining-related guest relation matters.
- Formulate work schedules for all FOH staff and outline each staff member’s work duties.
- Engage guests in positive dialogue to ensure return business and take and resolve any complaints from them.
- Keep fellow management informed of all FOH and dining matters.
- Continuously provide training and cross-training initiatives to FOH team members to foster career growth within the company.
- Provide ongoing feedback to employees and counseling where necessary.
- Ensures consistency with food, drinks, service, and the atmosphere for our members and guests.
- Follow and ensure compliance with all policies and standard operating procedures as outlined in the Employee Handbook.
General Requirements and Experience:
- Minimum of 2 years of restaurant management experience in a fast-paced, fine dining, service-driven environment, preferably with multiple outlets.
- A self-starter who is results-oriented and who appreciates and takes initiative on both the essential details and the bigger picture.
- Extensive knowledge of the food and beverage industry, stays abreast of industry trends.
- Superb time management skills with the ability to prioritize and organize work assignments with timely follow-up and execution.
- Adaptability to work in a dynamic and ever-changing environment.
- Strong work ethic and commitment to providing excellent customer service.
- Flexible work schedule with the ability to work mornings, evenings.
Coco’s at Colette is an Equal Opportunity Employer.
