Shift Leader

Job Title: Shift Leader- FOH/BOH

Salary Range: $22-$33

Department: Operations

Reports To: General Manager & Assistant General Manager

Summary:

We are seeking a dynamic and experienced Shift leader to oversee both Front of House and Back of House operations during assigned shifts at Stretch Pizza Domino. The Shift Leader will play a key role in ensuring efficient operations, maintaining high standards of customer service, food quality, and fostering a positive and collaborative work environment. This role requires a hands-on approach, strong leadership skills, the ability to effectively manage staff and resolve issues in a fast-paced setting.

Responsibilities:

• Shift Leader:
• Supervise and coordinate FOH and BOH staff activities during assigned shifts.
• Ensure smooth and efficient operations throughout the shift, maintaining optimal workflow.
• Monitor staff performance and provide coaching, feedback, and support as needed.
• Delegate tasks effectively and ensure all duties are completed to standard.
• Address any operational issues, customer complaints, or staff conflicts promptly and professionally.
• Ensure compliance with all company policies, procedures, and standards.
• Conduct pre-shift meetings to communicate shift goals, specials, and important information to staff.
• Prepare shift reports, documenting any incidents, customer feedback, or operational issues.
• Front of House (FOH) Supervision:
• Oversee FOH staff, including cashiers, Expo
• Ensure that exceptional customer service is always provided.
• Monitor customer flow and seating arrangements to maximize efficiency and guest satisfaction.
• Address customer concerns and resolve any service-related issues.
• Ensure the cleanliness and presentation of the dining area, including tables, chairs, and floors.
• Ensure staff adherence to dress code and hygiene standards.
• Back of House (BOH) Supervision:
• Supervise BOH staff, including pizza cooks, kitchen staff, and dishwashers.
• Ensure food is prepared according to recipes and quality standards.
• Monitor food preparation times and ensure timely delivery of orders.
• Maintain a clean, organized, and sanitary kitchen environment.
• Ensure proper food handling, storage, and preparation techniques are followed.
• Monitor and control food costs, minimizing waste and maximizing efficiency.
• Ensure the proper functioning and maintenance of all kitchen equipment.
• Enforce health and safety regulations, including proper use of equipment and PPE.
• Staff Leadership and Development:
• Motivate and inspire staff to achieve high levels of performance.
• Provide ongoing training and development opportunities for staff.
• Foster a positive, collaborative, and team-oriented work environment.
• Communicate effectively with staff, providing clear direction and feedback.
• Recognize and reward staff for outstanding performance.

Qualifications:

• NYC Food Handler ID
• High school diploma or equivalent; additional education or training in hospitality management is a plus.
• Minimum of 1-2 years of experience in a supervisory role in a restaurant environment, preferably a pizza establishment.
• Strong knowledge of both FOH and BOH operations.
• Excellent customer service and communication skills.
• Strong leadership, organizational, and time-management skills.
• Ability to work effectively in a fast-paced environment and handle stressful situations.
• Ability to multitask and prioritize tasks effectively.
• Ability to handle cash and process transactions accurately.
• Knowledge of food safety and sanitation regulations
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Positive attitude, strong work ethic, and a passion for the restaurant industry.