Assistant General Manager

Summary:

We are seeking a highly motivated and experienced Assistant General Manager with a strong focus on kitchen operations to join our team at Stretch Pizza Domino. The AGM will work closely with the General Manager to oversee all aspects of the restaurant, with a primary responsibility for managing the kitchen operations, ensuring food quality & SOP’s, maintaining operational efficiency, and upholding the highest standards of food safety and sanitation. The ideal candidate will possess a passion for pizza, excellent leadership skills, and a proven track record of success in a fast-paced kitchen environment.

Responsibilities:

• Kitchen Management:
• Manage and supervise all kitchen staff, including pizza cooks, prep cooks, Porters.
• Oversee all aspects of food preparation, cooking, and presentation, ensuring adherence to recipes, quality standards, and portion control.
• Maintain a clean, organized, and efficient kitchen environment, adhering to all health and safety regulations.
• Monitor and control food costs, waste control, and optimize inventory levels.
•  Work with GM to Schedule kitchen staff to ensure adequate coverage for all shifts.
• Train and develop kitchen staff, providing ongoing coaching and feedback.
• Ensure the proper functioning and maintenance of all kitchen equipment.
• Implement and enforce food safety and sanitation procedures, including proper food handling, storage, and preparation techniques.
• Operational Support:
• Assist the General Manager in the overall management of the restaurant, including front-of-house operations.
• Ensure a positive guest experience by maintaining high standards of food quality, service, cleanliness & strong customer hospitality.
• Assist with inventory management, ordering, and receiving of food and supplies.
• Handle customer inquiries and resolve any complaints or issues.
• Assist with staff scheduling, training, and performance management.
• Ensure compliance with all company policies, procedures, and standards.
• Monitor and maintain restaurant cleanliness and appearance.
• Assist with cash handling, opening/closing procedures, and other administrative tasks as needed.
• Leadership and Teamwork:
• Provide leadership and direction to all restaurant staff, fostering a positive and productive work environment.
• Communicate effectively with all team members, ensuring clear understanding of expectations and goals.
• Work collaboratively with the General Manager and other team members to achieve restaurant objectives.
• Motivate and inspire staff to provide exceptional customer service and maintain high standards of performance.
• Address employee issues and concerns in a timely and professional manner.

Qualifications:

• Minimum of 1-3 years of experience as a Kitchen Manager, Sous Chef, or AGM in a high-volume restaurant, preferably a pizza-focused establishment.
• Strong knowledge of pizza preparation techniques, including dough handling, topping selection, and oven operation.
• Proven ability to manage and supervise kitchen staff effectively.
• Strong organisational, time-management, and problem-solving skills.
• Obtain or have Food Handler License within first 30 Days required.
• Ability to work efficiently and accurately under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic computer skills, including experience with POS systems and inventory management software.
• High school diploma or equivalent; culinary degree or equivalent experience is a plus.