Job Details
As a Hostess at Chicago Waffles, you are the first and last impression for every guest. Your warm welcome, organized seating, and attentive service set the tone for a memorable dining experience. The ideal candidate is friendly, well-spoken, and thrives in a fast-paced, team-oriented environment. You ensure that each guest feels acknowledged, informed, and appreciated from arrival to departure.

Key Responsibilities:

Guest Experience & Hospitality:

• Greet all guests promptly and warmly upon arrival.

• Manage waitlists and reservations using a digital or written system.

• Provide accurate wait times and maintain clear communication with guests.

• Escort guests to tables, distribute menus, and inform them of any specials.

• Handle guest inquiries, concerns, and special requests with professionalism and care.

Organization & Flow Management:

• Coordinate seating to ensure efficient server rotation and table usage.

• Monitor dining room flow and communicate table statuses with servers and bussers.

• Update hosts, servers, and management on party sizes, large groups, or special arrangements.

• Assist with to-go order handoffs and phone inquiries when needed.

Cleanliness & Appearance:

• Keep the host stand and entrance area clean and organized at all times.

• Ensure menus and promotional materials are neat, clean, and up to date.

• Maintain a polished and professional appearance that reflects the Chicago Waffles brand.

Qualifications:

Essential:

• Friendly, positive attitude with excellent interpersonal skills.

• Strong organizational and multitasking ability.

• Clear communication in high-volume, fast-paced settings.

• Dependable, punctual, and team-oriented.

Desirable:

• Previous experience as a hostess or in a guest-facing restaurant role.

• Familiarity with waitlist apps and reservation systems.

• High school diploma or equivalent.

Physical Requirements:

• Ability to stand and walk for extended periods.

• Comfortable working on feet during busy shifts.

• Capability to lift up to 25 lbs occasionally.

Essential Job Functions:

• Follow all Chicago Waffles policies and procedures.

• Maintain knowledge of seating chart, floor plan, and server sections.

• Perform all assigned opening, mid-shift, and closing duties.

• Assist in managing customer flow during peak hours.

Secondary Job Functions:

• Support front-of-house team members as needed.

• Participate in training sessions, staff meetings, and customer service development.

How to Apply:
Please submit your resume, references, and a brief cover letter outlining your relevant experience to [email protected] or text (773) 441-3700 (DO NOT CALL). Be sure to mention the position you are applying for. Incomplete applications will not be accepted.