Job Details
As a Hostess at Chicago Waffles, you are the first and last impression for every guest. Your warm welcome, organized seating, and attentive service set the tone for a memorable dining experience. The ideal candidate is friendly, well-spoken, and thrives in a fast-paced, team-oriented environment. You ensure that each guest feels acknowledged, informed, and appreciated from arrival to departure.
Key Responsibilities:
Guest Experience & Hospitality:
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Greet all guests promptly and warmly upon arrival.
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Manage waitlists and reservations using a digital or written system.
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Provide accurate wait times and maintain clear communication with guests.
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Escort guests to tables, distribute menus, and inform them of any specials.
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Handle guest inquiries, concerns, and special requests with professionalism and care.
Organization & Flow Management:
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Coordinate seating to ensure efficient server rotation and table usage.
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Monitor dining room flow and communicate table statuses with servers and bussers.
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Update hosts, servers, and management on party sizes, large groups, or special arrangements.
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Assist with to-go order handoffs and phone inquiries when needed.
Cleanliness & Appearance:
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Keep the host stand and entrance area clean and organized at all times.
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Ensure menus and promotional materials are neat, clean, and up to date.
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Maintain a polished and professional appearance that reflects the Chicago Waffles brand.
Qualifications:
Essential:
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Friendly, positive attitude with excellent interpersonal skills.
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Strong organizational and multitasking ability.
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Clear communication in high-volume, fast-paced settings.
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Dependable, punctual, and team-oriented.
Desirable:
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Previous experience as a hostess or in a guest-facing restaurant role.
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Familiarity with waitlist apps and reservation systems.
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High school diploma or equivalent.
Physical Requirements:
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Ability to stand and walk for extended periods.
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Comfortable working on feet during busy shifts.
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Capability to lift up to 25 lbs occasionally.
Essential Job Functions:
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Follow all Chicago Waffles policies and procedures.
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Maintain knowledge of seating chart, floor plan, and server sections.
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Perform all assigned opening, mid-shift, and closing duties.
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Assist in managing customer flow during peak hours.
Secondary Job Functions:
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Support front-of-house team members as needed.
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Participate in training sessions, staff meetings, and customer service development.
How to Apply:
Please submit your resume, references, and a brief cover letter outlining your relevant experience to [email protected] or text (773) 441-3700 (DO NOT CALL). Be sure to mention the position you are applying for. Incomplete applications will not be accepted.
