Job Title: Floor Captain

Location: Tradroom — Brooklyn, NY
Employment Type: Full-Time or Part-Time

About Tradroom:
Tradroom is a Japanese restaurant in Brooklyn that blends traditional technique with contemporary sensibilities. We serve thoughtful food and drinks in a space that values warmth, intention, and hospitality. We're a close-knit team and are looking for a Floor Captain to help lead the front-of-house with confidence and care — someone who thrives in both service and operational detail.

Position Overview:
The Floor Captain serves as a service lead with maître d’-level responsibilities, supporting the flow of daily or nightly service while also stepping into key operational duties. This includes guest communication, staff support, and assuming General Manager responsibilities on occasion when the GM is off-site.

Key Responsibilities:

• Greet and seat guests while managing the flow of reservations and walk-ins

• Act as point person during service, ensuring smooth communication between the kitchen, bar, and floor

• Oversee the host team and manage the floor plan using the reservation system

• Maintain communication with the kitchen and bar to ensure timely and accurate service

• Compile a running order list on shifts inventory is low 

• Monitor and respond to public guest reviews on platforms like Google, Yelp, and Resy

• Handle closing duties in the absence of the GM, including:

  • Reconciling nightly cash and credit card totals

  • Overseeing staff checkouts and side work sign-off

  • Confirming employee timesheets for accurate punch-in and clock-out times

  • Creating a detailed manager log in Toast that includes shift notes, accounting, and operational updates

  • Locking the venue and securing liquor and wine storage rooms

Requirements:

• 2+ years of experience in a floor lead, maître d’, or supervisory hospitality role

• Experience in a captain / management position 
• Previous server experience required  
• Expo experience is a plus 

• Strong written and verbal communication skills

• Familiarity with POS systems (Toast preferred) and guest management platforms (RESY) 

• Organized, calm under pressure, and team-oriented

• Availability for nights, weekends, and holidays

• Interest in or knowledge of Japanese cuisine and service style is a plus

Compensation & Benefits:

• Competitive hourly wage + tips

• Opportunity for advancement into management

• Staff meal provided each shift

• Access to wine, sake, and service training

To Apply:
Send your resume and a brief statement of interest to [email protected]. We look forward to hearing from you.