This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies. 

The Retail Specialist will be responsible for facilitating the guest experience and selling/restocking Ralph's Coffee retail merchandise. Ideal candidates will be team oriented and preferably have some prior retail, cashier and or coffee/espresso experience and be responsible for providing extraordinary customer service.

They will greet guests, ring up customer orders and assist in retail sales in addition to having full knowledge of the menu and gourmet products.

Job Responsibilities:

• Maintain thorough knowledge of Ralph's retail products
• Maintain creative brand standard displays of retail products
• Prepare for store hours by maintaining retail inventory needs
• Greets customers and takes orders, processes cash and credit card transactions.
• Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency.
• Ability to multitask and remain calm during periods of high volume to keep the store operating to standard and to set a positive example for the team.
• Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• Communicates effectively with store manager regarding store, employee, and customer needs.
• Communicate customer feedback to managers and recommend new menu items
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Maintain regular and consistent attendance and punctuality
• Other duties and tasks as assigned by the manager.

 Requirements:

• Must have several years of experience in a related position

• Demonstrates excellent customer service and interpersonal skills, both written and verbal.
• Available to work flexible hours including Early mornings, evenings, weekends, nights, and/ or holidays.
• Basic Math skills.
• Must be able to stand for long periods of time outdoors and requires occasional lifting, carrying, pushing, and pulling of up to 25 lbs.
• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS's is Preferred