About Us
Join the Kinnaree Hospitality Group, home to renowned establishments such as THEP Thai Restaurant, V{IV} Thai Restaurant, and Aqua Boil, as we embark on an exciting new venture. We are seeking an experienced and dynamic Service Manager for our latest addition, Narkara, a Thai restaurant that promises to deliver an extraordinary dining experience. As the Service Manager, you will play a pivotal role in shaping the future of this innovative restaurant and driving our vision of excellence. If you are passionate about the hospitality industry and have a proven track record of success, we invite you to be a part of our esteemed team and lead Narkara to new heights.
Responsibilities
- Oversee the daily operations of Narkara, ensuring smooth and efficient service.
- Implement and maintain standard operating procedures (SOPs) for all aspects of restaurant operations.
- Recruit, train, and supervise staff – fostering a positive and productive work environment.
- Conduct regular performance reviews, provide ongoing training, and develop opportunities for team members to ensure consistency in service quality and adherence to company standards.\
- Instill and maintain integrity of service and touch tables while on floor.
- Oversee inventory management including ordering, receiving, and maintaining optimal stock levels.
- Handle customer complaints or concerns in a professional manner, promptly addressing feedback to maintain exceptional customer service, satisfaction, and loyalty.
- Collaborate with the marketing team to develop promotional campaigns, attract new customers, and
- Ensure compliance with all local, state, and federal regulations related to food safety, sanitation, and labor laws.
- Conduct regular inspections to maintain cleanliness, organization, and health standards.
- Stay current on industry trends, emerging technologies, and best practices to continuously improve restaurant operations.
Qualifications
- A minimum of 2 years’ experience as a Service Manager in the hospitality industry, in Thai cuisine or a similar restaurant setting.
- Strong passion for culinary excellence, some wine knowledge, and guest services.
- Ability to make decisions under pressure and resolve conflicts effectively.
- Strong understanding of restaurant operations, including front-of-house, back-of-house, and customer service.
- Exceptional communication, leadership, and interpersonal skills.
- Proven ability to adapt to changing circumstances, multitask effectively, and prioritizing in a fast-paced environment.
- Familiarity with restaurant software systems for inventory management, scheduling, POS operations (Toast), and reservation systems (Resy).
- Flexibility to work evenings, weekends, and holidays as required.
Benefits
- Health, dental, and vision insurance
- Employee discount
- Paid time-off
- Bonus
