Love, Pomelo — Baltimore, MD
Full-Time | Evening and Weekend Availability Required

About Love, Pomelo
Love, Pomelo is a neighborhood Italian restaurant committed to offering warm, attentive hospitality and ingredient-driven cuisine in a setting of casual elegance. We pride ourselves on creating memorable guest experiences rooted in kindness, consistency, and care.

About the Role:
We’re looking for a dedicated and hospitality-driven Front of House Manager to join our leadership team. This role is ideal for someone who leads by example, thrives in fast-paced environments, and understands that true hospitality is found in the smallest, most thoughtful details. You’ll be responsible for maintaining the rhythm and energy of service, supporting and developing our front-of-house team, and upholding our brand values every night.

Key Responsibilities:

• Lead and support FOH staff through pre-service, dinner service, and closing duties

• Uphold and model Love, Pomelo’s service philosophy and language standards

• Coach team members on service execution, hospitality gestures, and guest engagement

• Maintain nightly flow, manage pacing, and ensure seamless table coverage

• Respond to guest feedback and resolve any service issues with professionalism and care

• Collaborate closely with the kitchen and bar teams to ensure timing and communication

• Participate in scheduling, onboarding, training, and ongoing team development

• Support wine and beverage training initiatives in coordination with bar and wine leads

• Ensure the dining room is polished, organized, and always ready to receive guests

• Inventory and Financial Management:

  • Monitor inventory levels and coordinate with suppliers for timely replenishment

  • Assist in budgeting, cost control, and financial reporting to ensure profitability

Who We Are Looking For:

• A strong communicator with excellent leadership and interpersonal skills

• Detail-oriented with a passion for warm, anticipatory hospitality

• Calm under pressure and solutions-oriented during busy service

• Experienced in upscale or fine casual dining, with at least 1 years in a management role

• Familiar with Toast Tables, POS systems (Toast preferred), and standard FOH operations

• Enthusiastic about Italian cuisine and wines