Host

JOB DESCRIPTION HOST 

Welcomes guests into the restaurant with a clear and friendly voice and a smile. Greets and seats each guest using HOSPITALITY and GRACIOUSNESS in guest interactions. Takes reservations in a manner befitting the restaurant and plans the evening to provide optimal service for our guests while maintaining energy in the restaurant and maximizing covers. Performs duties in a pleasant, conscientious, fun, energetic, and professional manner to ensure guest satisfaction. 

Host Principal Duties: 

1. PRIORITY #1: ENGAGES AND CONNECTS WITH GUESTS. ALWAYS EXCEEDS EXPECTATIONS. 

1. PRIORITY #2: Having complete knowledge of products and specifications. 

1. Exhibits Cindy’s and Boka service standard on a consistent basis. 

1. Knows and uses service guidelines outlined in this manual. 

1. Beats the Greet with all guests promptly as they enter the restaurant, making a positive first impression. Greets guests warmly with a smile, making eye contact. 

1. Obtains the guests’ name when possible and (if known) uses the guests’ name at all times. Knows and acknowledges all VIPs by name or alias. 

1. Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs. 

1. Answers phones, keeps accurate count of reservations, and manages the reservation book. 

1. Collects and stores menus. Ensures that all menus are clean and presentable, that they have proper inserts and are current according to the most recent changes. Replaces all menus in poor condition after confirming that replacements are available. 

1. Maintains an ample supply of backup menus. 

1. Check Coats and bags. 

1. Maintain an orderly line downstairs as needed per business levels. 

1. Has complete knowledge of the floor plan, table numbers, and stations, including available seats at the bar. 

1. Monitors which tables are in use, available, and about to turn over. Is immediately aware when tables are reset and ready for guests. Checks for completeness of table settings. 

1. Frequently checks back with guests who are waiting in the bar area to be seated. Assures guests that they have not been forgotten and that tables are being prepared for them. 

1. Assists service staff by answering any questions guests may have regarding the restaurant. 

1. When a guest is leaving, always thank them by name and uses a positive parting remark. 

1. Performs assigned side duties. 

1. Maintains a neat and orderly host area. Constantly ensures that the entrance to the restaurant is clean. 

1. Communicates the needs of the guests to the kitchen and management. Informs management of guests’ reactions and comments. Assists management as needed to ensure smooth operation and quality service. 

1. Helps promote a safe and clean environment for co-workers and guests. Understands that the cleanliness of the restaurant is the responsibility of every employee, regardless of position or department. 

1. Operates as a member of a team, helping others and requesting help as needed and communicating all guest needs to the appropriate team member to ensure guests’ satisfaction. 

1. Performs other restaurant duties as requested by management. 

1. Hosts will never point guests to an area but will direct them and engage with guests as much as possible. 

Host Priorities: 

• Guest Satisfaction. 

• Greet Guests at the Door. 

• Greet Guests on the Phone. 

• Escort Guests to the Table AND BE ENGAGING. 

• Assist Guests with Miscellaneous Requests. 

• Thank Guests as they depart. 

• Escort Guests to Alternate Destinations. 

• Maintain Host Stand and surrounding area Cleanliness. 

• Assist Coworkers and Management When Needed. 

• Observe opening, closing, and weekly sidework checklists 

Host Daily Checklist: 

Report for work at your scheduled time. Clock in on designated time clock. 

You are responsible for the neatness, cleanliness and appearance of your uniform. You are an important part of the image. 

 
Hair, make-up, and personal hygiene preparations should be complete before punching in and commencing work. Arrive at an appropriate time so that these preparations are completed before the start of your shift. 

Please see uniform Look Book for guidance 

You are responsible for the neatness, cleanliness, and appearance of your “uniform”. You are an important part of the Cindy’s image. Be proud of your appearance! 

Physical Requirements  

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds  

• Safely and effectively use all necessary tools and equipment  

• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces  

Expectations:  

• Hospitable: We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to find ways to go above and beyond the guests’ expectations.  

• Positive, Personable, and Professional. As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your team, managers, and guests.  

• Flexible. This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole.  

• Accountable and Responsible. We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions.  

• Solution Orientated. We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions  

• Ambitious and Self Aware. We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company.  

• An Ambassador of BRG. Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry.