Host

About Us
As part of a reimagined Top of the Rock experience, the most iconic vantage point of Manhattan now includes The Weather Room Bar and Café. Named after the formerly functioning National Weather Service’s Doppler radar that sits atop the 70th floor of Rockefeller Center, The Weather Room offers distinctly New York food and beverages in the clouds. 

Position Summary
The Weather Room is a vibrant and welcoming space where great food, community, and culture come together. We serve specialty coffee, delicious food, and regularly host events ranging from live music to private gatherings. We're looking for a friendly, organized, and proactive Host to be the face of our space and ensure every guest has a seamless and enjoyable experience.

As the Host, you are the first point of contact for guests and play a key role in creating a warm, welcoming environment. You’ll manage event ticketing, greet and seat guests, help coordinate service flow, and support the front-of-house team in delivering exceptional experiences.

The Weather Room offers full-time employees health insurance, Paid Time Off, free coffee, and much more! 

Key Responsibilities:

• Greet guests warmly upon arrival and create a welcoming, friendly atmosphere.
• Manage guest flow, maintain waitlists, and assign seating based on venue capacity and guest needs.
• Collect tickets at the entrance for ticketed events and verify reservations or guest list entries.
• Conduct point-of-sale (POS) transactions for event ticket sales and merchandise, ensuring accuracy and adherence to cash-handling policies.
• Provide information about The Weather Room, upcoming events, menu offerings, and venue policies.
• Coordinate with security, bar staff, and management to ensure a smooth guest entry and seating process, especially during high-traffic times.
• Answer emails and respond to inquiries regarding reservations, events, and general venue information.
• Maintain a clean and organized front-of-house area, including the entrance, host stand, and any promotional displays.
• Monitor guest satisfaction and escalate concerns or special requests to management as needed.
• Assist with crowd control and line management during busy performances or special events.
• Support the promotion of events by sharing information with guests and helping distribute materials as needed.
• Uphold all health, safety, and alcohol service regulations to ensure a secure environment for guests and staff.

Qualifications  

• 1 year as a host or event assistant in a food & beverage or live music outlet
• Fluency in written and spoken English.
• High school diploma or GED.
• Familiarity with Toast POS system is preferred.
• Ability to work a variable schedule including nights, weekends, and holidays, per the needs of the business.
• Good interpersonal and written and verbal communication skills.
• Excellent time management, organizational skills, and problem-solving skills.
• Adaptable in fast-paced and challenging work environment.
• Polished personal presentation that meets Company standards.
• Passion for exceptional hospitality, food, and beverage.

Essential Functions and Physical Demands
This job requires meeting specific physical demands to perform essential duties effectively. Reasonable accommodation may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to: 

• Exert well-paced mobility for periods of up to 10 hours per day.
• Lift and carry up to 25 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize an elevator and escalator.
• Occasionally crouch and climb.
• Utilize a computer or tablet on a regular basis.
• Be exposed to common allergens and unique ingredients.

The Weather Room is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.