Host
JF Restaurants at the Wall Street Hotel
New York, NY
213 people viewed
Required Years of Experience
2 years
Job Details
John Fraser Restaurants is looking for energetic and upbeat Hosts to join our dynamic team at La Marchande located in the Wall Street Hotel. We are seeking enthusiastic individuals who are passionate about providing exceptional hospitality to our guests. If this is you, we want to hear from you!
As a Host, you will be the first point of contact for guests, setting the tone for their dining experience and ensuring their comfort and satisfaction.
Responsibilities:
John Fraser Restaurants is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
As a Host, you will be the first point of contact for guests, setting the tone for their dining experience and ensuring their comfort and satisfaction.
Responsibilities:
- Greet guests warmly and escort them to their tables, providing menus and assisting with seating arrangements.
- Answer phone calls and inquiries, taking reservations and managing the restaurant's reservation system.
- Provide engaged, friendly, and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling.
- Ensure clear communication with guests always making genuine connections.
- Identify guests in relations to their needs, regularity, and time of dining, food and drink choice, seat preference etc.
- Communicate effectively with management and dining room teams on guest updates, special occasions, allergies, table status, VIPs, etc.
- Maintain a clean and organized reception area, ensuring it is welcoming and presentable at all times.
- Collaborate with servers and kitchen staff to manage seating and ensure efficient table turnover.
- Communicate effectively with guests and staff to address any concerns or special requests promptly and professionally.
- Assist with basic administrative tasks, such as managing guest inquiries and maintaining guest records.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Flexibility to work AM or PM shifts, including weekends and holidays.
- Knowledge of reservation systems and basic computer proficiency preferred.
John Fraser Restaurants is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
Compensation Details
Compensation: Hourly ($18.00 - $20.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Orientation
Team Collaboration
Problem Solving Skills
Adaptability
Time Management
Attention to Customer Needs
Conflict Resolution
Positive Attitude
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