At Santa Monica Proper Hotel we are dedicated to creating extraordinary moments that linger in our guests' memories long after they depart. Our acclaimed restaurant offers a sophisticated culinary journey in an intimate, design-forward setting where impeccable service meets culinary artistry. As the first point of contact for our dining experience, our Hosts play a crucial role in setting the tone for an exceptional guest journey. We're seeking a warm, polished, and detail-oriented Host to join our team and help craft unforgettable experiences for our discerning clientele.

POSITION OVERVIEW

The Restaurant Host serves as the face of our dining experience, creating memorable first impressions through gracious hospitality and refined professionalism. This role requires a natural warmth combined with impeccable attention to detail and the ability to orchestrate seamless dining experiences even during peak periods. The ideal candidate will embody our ethos of understated luxury and anticipatory service while maintaining operational excellence.

KEY RESPONSIBILITIES Guest Experience

• Greet guests with genuine warmth and a polished demeanor, reflecting our luxury boutique atmosphere
• Manage the reservation system with precision, accommodating special requests whenever possible
• Escort guests to their tables, providing a brief introduction to the restaurant concept and experience
• Anticipate and accommodate special occasions, dietary restrictions, and VIP guests
• Maintain ongoing communication with service team to ensure seamless guest experiences
• Address any guest concerns with grace, empathy, and effective resolution

Operational Excellence

• Manage dining room flow to optimize seating efficiency while ensuring guest comfort
• Maintain an accurate waitlist during busy periods, providing realistic wait times and alternatives
• Coordinate with service team to ensure appropriate pacing of reservations
• Monitor table status throughout service to maximize capacity while preventing bottlenecks
• Maintain impeccable presentation of host stand, entrance area, and dining room
• Answer phone calls promptly and professionally, handling reservations and inquiries with courtesy

Team Collaboration

• Communicate effectively with management, service staff, and kitchen team
• Provide detailed guest information to servers, including special occasions and preferences
• Assist with service recovery efforts when needed
• Support other front-of-house positions during peak periods
• Contribute to pre-shift meetings with relevant updates and information
• Participate in ongoing training and professional development opportunities

QUALIFICATIONS Required Experience & Skills

• 1+ years of experience in a host/hostess role, preferably in fine dining or luxury hospitality
• Exceptional interpersonal and communication skills
• Polished, professional appearance and demeanor
• Basic knowledge of food and beverage offerings
• Computer proficiency, including reservation systems and POS software
• Ability to stand for extended periods and work in a fast-paced environment
• Availability to work evenings, weekends, and holidays

Preferred Qualifications

• Experience in a luxury hotel restaurant or fine dining establishment
• Knowledge of OpenTable or similar reservation management systems
• Multilingual capabilities
• Understanding of wine service and fine dining protocols
• Background in customer service or hospitality

WHAT WE OFFER

• Competitive hourly rate plus shared gratuities
• Comprehensive benefits package for full-time employees
• Employee dining program
• Professional development opportunities
• Hotel stay discounts across our portfolio
• Career advancement potential within a growing luxury hospitality group
• A collaborative, passionate work environment