JOB DESCRIPTION SERVER ASSISTANT - Cindy's Rooftop

The server assistants are integral support staff roles that are responsible for assisting with all table maintenance as well as serving courses to our guests in a timely and gracious manner. 

Server Assistant Principal Duties: 

Assists with guest satisfaction through GRACIOUS, HOSPITABLE SERVICE. Sets and clears tables. Performs duties in a pleasant, conscientious, fun, energetic, and professional manner to ensure guest satisfaction. 

1. PRIORITY #1: Guest Satisfaction. 

1. PRIORITY #2: Clears and resets tables as quickly as possible. 

1. Exhibits Cindy’s and Boka service standard on a consistent basis. 

1. Checks each table for completeness of setting. 

1. Checks stations for stock of silverware, glassware, napkins, share plates, marking trays; restocks when necessary. 

1. Checks sinks for soap, paper towels, and alerts stewarding if restocking is required. 

1. Provides water service and coffee/tea service as needed  

1. Maintains water levels throughout service. 

1. Picks up debris and cleans any spills or grease on the floor. 

1. Maintains overall cleanliness of all general areas of the restaurant according to DOH guidelines. 

1. Helps to promote a safe and clean environment for co-workers and guests. 

1. Further duties not currently detailed in this outline may be added at the manager’s discretion. 

1. Being present in your station and floor. 

1. Be personable and create those WOW moments at each interaction. 

1. Promote a climate of welcome and positivity. 

1. BE TIMELY and EFFICIENT. 

Additional Server Assistant Responsibilities:  

• Greets guests warmly with a smile, making eye contact, and using the guest’s name whenever possible. 

• Assists in guest services as directed by all Team Members. 

• Helps guests into their seats. 

• Checks dining area, tables, and chairs for cleanliness. Maintains good cleanliness and organization of stations and service areas. 

• Helps promote a safe and clean environment for guests and co-workers. 

• Operates as a member of a team, helping others and requesting help as needed. 

• Keeps stations stocked throughout the shift. 

• Further duties not listed in this outline may be added at the manager’s discretion. 

• Observe opening, closing, and weekly sidework checklists 

SERVER ASSISTANT: Daily Checklist 

Report for work at your scheduled time. Clock in on designated time clock. 

You are responsible for the neatness, cleanliness and appearance of your uniform. You are an important part of the image. 

 
Hair, make-up, and personal hygiene preparations should be complete before punching in and commencing work. Arrive at an appropriate time so that these preparations are completed before the start of your shift. 

Please see uniform Look Book for guidance. 

You are responsible for the neatness, cleanliness, and appearance of your “uniform”. You are an important part of the Cindy’s image. Be proud of your appearance! 

Physical Requirements  

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds  

• Safely and effectively use all necessary tools and equipment  

• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces  

Expectations:  

• Hospitable: We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to find ways to go above and beyond the guests’ expectations.  

• Positive, Personable, and Professional. As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your team, managers, and guests.  

• Flexible. This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole.  

• Accountable and Responsible. We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions.  

• Solution Orientated. We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions  

• Ambitious and Self Aware. We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company.  

• An Ambassador of BRG. Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry.