ABOUT THE COMPANY

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.

Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences to our members and guests.

Maxime’s mission is to deliver excellence in service standards with enlightened hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.  

POSITION SUMMARY

IT Support Analyst at Maxime's Club provides both on-site and remote support across all NYC locations, handles IT-related incidents and service requests and coordinates third-party engineer visits when necessary. The IT Support analyst is expected to maintain clear communication with users on tasks and incident status.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following and may change or be adjusted at any time: 

• Troubleshooting end-user devices (laptops, desktops, printers, iPads) and Point of Sale (POS) systems via:

• Remote tools
• Third-party engineer coordination
• On-site installation and support

• Managing hardware requests and maintaining the IT asset register.
• Analyzing support trends and reporting insights. 

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Strong communication, organization and stakeholder management skills
• A service-oriented mindset
• Solid understanding of IT infrastructure and support practices
• Proactivity, problem-solving skills, and a hands-on approach
• Proficiency with desktop and laptop hardware
• Experience with Windows, MS Office Suite, and Apple iOS
• On-Site support required

Preferred:

• 2+ years in an IT Service Desk environment
• Familiarity with Active Directory
• Experience with the Halo IT Management platform

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open-minded when being asked to complete tasks.
• Ability to operate and use all equipment necessary to run the restaurant.
• Ability to operate with grace under pressure.
• Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds.
• Ability to work varied hours/days as business dictates.
• Ability to stand for up to 8-10 hours a day.

EEO STATEMENT                                  

Maxime’s is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.