POSITION SUMMARY: The Lead Host/Hostess plays a pivotal role in ensuring the smooth operation of the restaurant's front-of-house activities. Responsibilities include managing the reservation book, updating reservation notes, compiling a list of VIP guests and private event details for the chef, and leading pre-shift meetings. This position requires strong organizational skills, attention to detail, and a commitment to providing exceptional hospitality.

ESSENTIAL JOB RESPONSIBILITIES (not all inclusive):

• Manage the reservation book, including plotting reservations, updating notes, and maintaining accurate records.
• Answer the phone line courteously and ensure the host stand is never left unattended
• Compile a list of VIP guests and private event details for the chef, ensuring special attention and personalized service.
• Lead pre-shift meetings to review reservations, discuss special requests, and coordinate with the service team.
• Greet and seat guests in a timely and courteous manner, ensuring their satisfaction throughout their dining experience.
• Assist with managing waitlists and optimizing table turnover.
• Coordinate with servers, bartenders, and other staff members to ensure seamless service operations.
• Maintain cleanliness and organization in the host/hostess station and lobby area.
• Provide support and assistance to guests as needed, including answering questions and addressing concerns.
• Uphold high standards of professionalism and hospitality at all times.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• Previous experience in a host/hostess role required, with experience in using Resy Software and a supervisory capacity preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in reservation management systems and basic computer skills.
• Ability to remain calm and composed under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Genuine warmth and hospitality.

PHYSICAL REQUIREMENTS:

• Must be able to stand and walk for extended periods of time.
• Ability to lift and carry items such as menus and seating charts.
• Manual dexterity for handling paperwork and operating electronic devices.
• Stamina to handle the demands of a busy restaurant environment.

COMPENSATION: The base pay range for this position is minimum wage to $18/hour, plus tips. Actual pay may vary based on factors such as experience and performance.