Job Details
Boka Restaurant Group is currently seeking A SERVER to join the team at Cindy’s Rooftop located in the historic Chicago Athletic Association Hotel.
Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer sponsored mental health and resource program, 401(k) program, wellness benefits, paid sick leave, career mentorship and growth potential, and dining incentives across our 20+ establishments!
About Boka Restaurant Group: Boka Restaurant Group is a James Beard Award- winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in.
About Cindy’s Rooftop: Perched atop the 13th floor of the Chicago Athletic Association hotel under a glass atrium, Cindy's welcomes guests with sweeping views of Millennium Park, the ever-changing blues of Lake Michigan, and beyond. Providing a remarkable backdrop for Top Chef contestant Executive Chef Kaleena Bliss and her inspired menu featuring local wild and seasonal produce and fresh seafood. With vibrant service, an all-season terrace, and an extensive beverage menu that intertwines naturally with the dishes, every detail of your experience is thoughtfully crafted to make a lasting memory.
Essential Functions
- Provide efficient, friendly guest service to a 4-8 table section including but not limited to following all steps of service and bussing the table to ensure a positive guest experience
- Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively transport food or beverages to a table of three in a single trip
- Safely and effectively use and operate all necessary tools and equipment
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multitask calmly and effectively in a busy, stressful environment
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Understand and respond knowledgeably to questions about the restaurant and menu
- Use sales techniques to present and encourage current promotions to guests
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Gift Card and Credit Card terminals
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!
Compensation Details
Compensation: Hourly ($11.02) plus tips
Benefits & Perks: Paid Time Off, 401k, Dining Discounts
Required Skills
Strong customer service orientation
Attention to Detail
Ability to Work Under Pressure
Time Management Skills
Adaptability to Changing Environments
Problem Solving Skills
Team Collaboration
Positive Attitude
sales and upselling skills
Conflict Resolution skills
Physical Stamina
Knowledge of food safety practices
Ability to follow instructions
Commitment to Continuous Improvement
