We are seeking a dynamic and experienced Restaurant Floor Manager to oversee daily floor operations and ensure an exceptional dining experience for our guests. You will be responsible for supervising front-of-house staff, maintaining high service standards, and resolving any customer concerns with professionalism and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Oversee the daily operations of the dining area, ensuring smooth and efficient service.
- Lead, train, and motivate front-of-house staff including servers, hosts and bartenders.
- Coordinate with the kitchen and bar teams to ensure timely service.
- Maintain a strong floor presence, interacting with guests and ensuring satisfaction.
- Handle customer complaints and special requests with professionalism and urgency.
- Monitor cleanliness, organization, and overall ambiance of the dining area.
- Monitor sales, customer feedback, and service metrics to drive improvements.
- Ensure compliance with health, safety, sanitation and alcohol awareness standards.
- Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
- Ensure associates have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of hotel and local area.
- Develop weekly staff work schedule, based on forecasted occupancy while monitoring labor costs in accordance with budget.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Associate demonstrates ORGANIZATIONAL SUPPORT
- Observes and adheres to safety and security procedures, promoting a safe work environment.
- Ensures new hires complete new hire orientation and complete all brand required training.
Associate demonstrates INITIATIVE
- Seeks out new assignments and assumes additional duties when necessary.
- Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
- Can be relied upon regarding task completion and follow up.
- Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
- Takes ownership of all work performed and communicated.
- Completes tasks on time or notifies appropriate person with an alternate plan.
Associate demonstrates acceptable PRODUCTIVITY standards
- Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
- Assists department in exceeding productivity standards.
Associate demonstrates effective PROBLEM SOLVING
- Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
- Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
- Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
- Shows respect and sensitivity for cultural differences.
- Able to build morale and group commitments to achieve goals and objectives.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
- Practices attentive and active listening with all employees.
- Listens without interruption and gets clarification.
- Actively participates in meetings, contributing ideas to improve the company.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
- Solicits customer feedback to improve service.
- Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
Associate demonstrates effective FINANCIAL MANAGEMENT skills
- Monitors and controls labor costs.
- Seeks approval for overtime, if required.
Associate effectively MANAGES PEOPLE
- Provides regular performance feedback and proactively addresses performance concerns of staff.
- Develops staff so that successful customer service scores are achieved.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
QUALIFICATIONS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
- Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.
SUPERVISORY RESPONSIBILITIES
- Position has management responsibilities of restaurant staff.
WORK ENVIRONMENT
The work environment normally entails the following:
- Indoor work environment
- Minimal to moderate noise levels consistent with hotel environment
- Exposure to cleaning chemicals.
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
- Stand more than 2/3 of the time
- Walk less than 1/3 of the time
- Sit less than 1/3 of the time
- Lift up to 25 lbs.
- Push / pull up to 25 pounds.
