Support Staff

The Support member plays an essential role in delivering exceptional dining experiences and maintaining a clean and inviting atmosphere. 

Role Highlights: 

• Efficient Service: Collaborate with servers and kitchen staff for timely food delivery.
• Presentation Excellence:Plate dishes with precision and attention to detail.
• Seamless Operations: Run food orders efficiently and maintain table sequence.
• Table Maintenance: Clear and reset tables promptly, enhancing the dining experience.
• Guest Interaction: Assist with guest requests, inquiries, and needs.
• Cleanliness Priority: Maintain a clean and organized dining area.
• Physical Stamina: Stand, walk, lift, and carry trays for extended periods.

Reporting Lines:
The support member reports directly to the General Manager and Floor Manager / Assistant General Manager. 

Roles and Responsibilities:

• Collaborate with servers and kitchen staff to ensure timely and accurate food delivery to guests.
• Efficiently run food orders to tables, maintaining proper sequence and attention to detail.
• Clear and reset tables promptly, removing used dishes, utensils, and glassware.
• Assist server in replenishing table supplies, such as condiments, napkins, and utensils, to enhance guest experience.
• Assist in maintaining a clean and organized dining area, including sweeping and cleaning spills.
• Assist servers in addressing guest requests and inquiries, enhancing guest satisfaction.
• Collaborate with the kitchen and bar for smooth communication and service coordination.
• Support a positive and collaborative team environment, assisting as needed in various tasks.
• Contribute to a welcoming and hospitable atmosphere, ensuring guests feel valued and cared for.

Requirements:

• At least 1 year of previous experience as a Food Runner, Busser, or a similar role
• Ability to work efficiently and thrive in a fast-paced, high-volume dining environment.
• Strong communication skills, with the ability to collaborate with serving and kitchen teams.
• Physical stamina to stand, walk, lift, and carry trays and dishes for extended periods.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Positive attitude and willingness to contribute to the overall success of the front-of-house team.