The Captain will give customers a higher quality and greater formality fine dining experience while maintaining a great energy and vibe. Actively taking orders, conducting a full and complete food/beverage service, and monitoring the guests’ fine dining experience, while continuously interacting with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates, initiates, and accommodates the needs of the guests.
•  Maintain general cleanliness of assigned stations and the entire venue.
•  Provides fine dining professional and exceptional service.
•  Presents menus, answers question, and make suggestions for all food and beverage items.
•  Explains how various menu items are prepared, describing ingredients and cooking methods.
•  Informs guests of all food and beverage specials, with prices.
•  Required to solicit any allergy or dietary restrictions from each guest.
•  Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
•  Ensures the delivery of all food and beverage to the guests.
•  Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
•  Possesses in-depth knowledge of all food and beverage menus and the company.
•  Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
•  Complies with Department of Health and company sanitation standards.
•  Works as part of a team and provides help and support to all fellow team members.
•  Accurately completes all end-of-shift financial procedures.
•  Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
•  Properly sets-up floor and other opening/closing procedures as directed by management, including:
  o Ensures all tables, chairs and banquettes are clean and free of debris
  o Sets tables with proper settings
  o Wipes down chairs, tables, and banquettes
  o Stocks side-stations with prescribed supplies
  o Performs opening side-work as prescribed
  o Performs closing side-work as prescribed
  o Reports all breakage, and damage of equipment or furniture immediately to management.
•  Attends and participates in daily pre-service meetings
•  Attends and participates in any training sessions or departmental meetings.
•  Learn by listening, observing other team members, and sharing knowledge while leading by example.
•  Portrays a positive and professional attitude.
•  Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
•  Works as part of a team and provides help and support to all fellow team members.
•  Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

•  Tao Group Hospitality in-venue captain training

EDUCATION/WORKING KNOWLEDGE:

•  Previous hospitality experience.
•  Previous fine dining room experience.
•  Previous experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

•  Ability to write and verbally communicate
•  Must have good positive energy throughout the day
•  Must be able to print legibly for team members, management, and guests to read
•  Must be able to kneel, bend, and stand for extended periods of time
•  Must be able to move quickly
•  Must be able to push and lift up to 50 lbs.
•  Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
•  Exposure to hot kitchen elements or cleaning materials
•  May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
•  Exposure to cleaning materials
•  May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
•  Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
•  Maintain a professional, neat, and well-groomed appearance adhering to Company standards
•  Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
•  Ability to maintain confidentiality
•  Ability to handle a fast-paced, busy, and somewhat stressful environment