JOB SUMMARY:
The Food Runner is responsible for accurately and efficiently delivering food items from the kitchen to the appropriate tables. They act as a liaison between the kitchen and service staff, ensuring each dish is delivered promptly, correctly, and with proper presentation. Food Runners must maintain a high level of organization, cleanliness, and communication to ensure seamless service. The role supports Cocktail Servers, Bar, and management teams to ensure guest satisfaction through attentive and timely delivery.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Performs all routine and assigned opening and closing procedures as well as side work. Responsible for alerting management of any supply needs or related concerns prior to the start of service.

2. Responsible for maintaining a complete knowledge of all food and beverage offerings, ingredients, potential allergens, and presentation standards.

3. Ensures the accurate and timely delivery of food to guest tables, confirming each item with the ticket and coordinating with servers and the kitchen.

4. Provides attentive, professional and welcoming service while delivering food; assists coworkers in other sections as needed and/or instructed.

5. Maintains organization, cleanliness, and appearance standards of delivery stations and working areas throughout each shift.

6. Handles all food with care, ensuring presentation is maintained from kitchen to table.

7. Communicates effectively with Cocktail Servers, the kitchen, and management to ensure accuracy and timeliness of orders.

8. Assists in re-stocking and organizing kitchen pass areas, expediting stations, and service trays as needed.

9. Able to answer basic guest questions about food and direct to server or manager for further assistance if needed.

10. Adhere to cell phone policy.

11. Responsible for alerting management of any concern that may require escalated attention, whether it be guest or staff related.

12. Assists in periodic deep cleaning as needed and assigned.

13. Ensure compliance with all federal, state and local regulations as they pertain to health, safety, sanitation, food handling, etc.

14. Follow proper timekeeping policies and procedures.

15. Other related duties as assigned.

Standards:

• Always practice Caring Culture.

• Protect the assets of the property.

• Maintain professional behavior when in contact with guests, management and fellow associates.

• Follow Policies and Procedures in training manuals and associate handbook.

• Always remember we are in a partnership with our guests, fellow associates and owners to provide quality service and profitability.

• Must have the ability to read, speak and understand English, and to follow written directions and verbal instructions in English.

• Ability to work productively and cooperatively in a high volume, fast-paced, high pressure environment.

Qualifications:

• Previous food running experience in a quality restaurant/hotel operation or high-level bar.

• Knowledge of food ingredients, allergens, and plating standards preferred.

• Knowledge of New York State Health and Sanitation Guidelines.

• Ability to handle multiple tasks and work effectively, independently or collaboratively, and efficiently with time constraints in a fast-paced environment.

• Must be customer service oriented with positive interpersonal skills.

• Must be detail oriented and perform work accurately and timely.

• Ability to effectively, professionally, and respectfully communicate with co-workers, supervisors, vendors, and guests.

• Ability to maintain composure in a potentially stressful environment.

• Able to work a flexible schedule in order to accommodate business levels (weekend and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

1. Lift and carry up to 50 pounds.

2. Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.

3. Handle trays and food equipment.

4. Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.

5. Frequently utilize the stairs, often while lifting and carrying heavy trays or containers.

6. Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.