Required Years of Experience
2 years
Job Details
Now Hiring: A Maître D' who has a genuine warmth and welcoming spirit to join our team! As Maître D you'll play an integral part in creating unforgettable dining experiences by fostering relationships, handling guest feedback with care—whether addressing concerns or enhancing positive experiences—and ensuring that every detail is noted for future visits. You'll manage our reservation system to optimize the flow of service and the guest experience, paying close attention to individual preferences and special requests. You'll have the opportunity to engage with regular guests, tracking their preferences and celebrating their loyalty, while proactively reaching out to lapsed patrons to re-establish connections. You'll play a crucial role in ensuring every guest feels valued, while keeping our reservation system and service running smoothly and efficiently.
This position offers a comprehensive package including:
- An Hourly Rate of $26 - $28
- Medical, Dental, and Vision Benefits Coverage
- Paid Vacation Time and Paid Sick Time
- Commuter Benefits
- Referral Bonus Programs
- Dining Discounts at over 25 Affiliated STARR Restaurants
- Opportunity for Career Advancement and Professional Growth
Desired Qualifications:
- 2+ years of prior experience as a Maître d' in a reputable, well-rated, service-driven restaurant
- Thorough knowledge of OpenTable or Resy software
- A great personality and ability to work with grace under pressure
- An innate desire to create a memorable experience for all our guests
- The ability to manage guest seating seamlessly while working collaboratively with the host team
- The ability to work full-time and shifts Fridays through Sundays
A recipient of the prestigious Relais & Châteaux Chefs Scholarship, Chef JP trained at Michelin-starred restaurants worldwide, eventually rising to Sous Chef at Blue Hill Stone Barns. He later joined Eleven Madison Park and led Wolfgang Puck's CUT as Executive Chef. Now, Chef JP brings his passion for seasonal produce and refined yet rustic cuisine to Upland’s California-inspired menu.
Compensation Details
Compensation: Hourly ($26.00 - $28.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program
Required Skills
Conflict Resolution
Strong interpersonal skills
Customer Service
Conflict Resolution skills
POS Systems
Attention to Detail
Reservation Management Platforms
Customer Service Orientation
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Built around a culinary philosophy that takes heavy cues from the seasons, Upland balances a familiar rusticity with a smart global approach and a New Yorker’s eye for detail. The menu offers an artful array of starters, entrees and sides, each plate accented with an enticing and urbane touch. The wine program matches the excitement coming out of Upland’s open kitchen, with a worldly 500-bottle list and a clever by-the-glass selection that’s remarkably food-friendly.
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