FRIDAY & SATURDAY: 10:00 AM to 3:00 PM (RESERVATIONIST) + 2 SERVICE SHIFTS PER WEEK (DATES TBD) - POSITION AVAILABLE ASAP

El Che is looking for a confident communicator to join our host team! Hosts are responsible for greeting and seating guests, managing reservations, and communicating with front-of-house and back-of-house staff to maintain restaurant guests' flow. They play a crucial role in providing a positive first impression for diners and ensuring a smooth and organized dining experience. 

1-2 years of host and/or restaurant experience is preferred. Relevant customer service experience is also welcome. To apply, please submit your resume and tell us about your most memorable dining experience.

General host responsibilities include:

1. Greeting Guests: Warmly welcome and greet arriving guests, maintaining eye contact and communicating clearly to provide a positive and confident first impression.
2. Seating Arrangements: Manage the seating of guests, considering reservations, walk-ins, and server sections to maximize the restaurant's capacity.
3. Reservations: Create and manage reservations, ensuring accurate record-keeping and timely communication with guests. Knowledgeable use of iPads and reservation software (OpenTable experience preferred) and POS software (Toast experience preferred).
4. Guest Assistance: Assist guests with inquiries, provide information about the menu, and address special requests or concerns in-person and over the phone.
5. Coordinating with Staff: Communicate effectively with the host team, servers, server assistants, bartenders, kitchen and management to ensure a smooth flow of service and timely seating of guests.
6. Professional Appearance and Reception Area: Maintain a neat and professional appearance, adhering to the dress code policies established by management. Keep the waiting area clean, organized, and visually appealing.
7. Multitasking and Adaptability: Juggle multiple tasks, such as greeting all guests, managing reservations, reorganizing table assignments, seating parties, and handling phone inquiries, while maintaining a friendly and professional demeanor. 
8. Conflict Resolution: Respond to guest and staff concerns promptly and follow up with the appropriate team members for recovery during service. Address all guest complaints or issues with tact and escalate problems to management when necessary.