PLEASE NOTE: The awesome team culture you experience when you visit Big Star is cultivated by a pooled tip house.
For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
REPORTS TO: STORE MANAGER
FLSA: NON-EXEMPT
POSITION SUMMARY: The host is responsible for setting the stage for exceptional accommodation and organization for the restaurant through telephone service, Open Table, greeting, seating and setting the pace for each service.
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
- Maintains a cheerful, courteous disposition and a neat, clean and professional image
- Greets all guests as they enter, and puts them on a waiting list as necessary
- Provides guests with menus and answers any initial questions
- Seats guests at tables or in waiting areas
- Assigns guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests
- Engages with guests to ensure they are happy with food and service
- Answers phone calls, takes reservations and answers questions
- Gains knowledge of the menu to make recommendations to guests that ask
- Keeps host area stocked, neat, clean and free of clutter
- Checks for restocking of necessary supplies, brings all areas up to standard, and discusses problem areas with manager
- Performs shift change and/or opening or closing duties
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
- Adheres to all company safety and sanitation policies and procedures
- Assists other team members as needed or when business needs dictates
Minimum Qualifications (Education, Experience, Skills)
- High School Diploma or GED graduate
- Food Handler Certification required
- Ability to handle stress under pressure
- Willingness to maintain a clean, healthy, and safe working environment
- Ability to coordinate multiple activities with attention to detail
- Ability to work independently, with minimal supervision
Physical Demands and Work Environment
- Ability to be flexible with job demands and open minded when being asked to complete tasks
- Ability to operate and use all equipment necessary to run the restaurant
- Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
- Ability to work varied hours/days as business dictates
- Ability to stand for up to 8-10 hours a day
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
