The Office Admin role at Redwood Hospitality provides essential operational and administrative assistance across all existing locations — Place des Fêtes, Cafe Mado, Laurel Bakery, as well as the upcoming locations. This role ensures consistent execution of company processes, maintains clean systems, and removes repetitive administrative burdens from management teams so they can focus on leadership, hospitality, and driving sales.

This is a detail-oriented, systems-driven role that touches HR, Payroll, Accounting, Vendor Management, and Digital Operations.

• Manage onboarding paperwork and HR packet processing

• Maintain accurate staff contact lists across all locations

• Create and deactivate staff emails, Drive access, and payroll profiles

• Track management PTO and sick leave accruals

• Respond to unemployment claims and W2 requests

• Maintain clean HR filing systems and SOPs
  
  

• Review timecards weekly for errors ahead of manager approval

• Pre-audit for OT, missed punches, and tip distribution accuracy

• Prepare payroll submission spreadsheets for manager review

• Manage weekly cash collection, scanning, and organization across all locations
  
  

• Upload, organize, and track invoices in shared drives

• Maintain vendor contact lists and accounting info

• Track recurring bills, payments, and vendor credits

• Assist with petty cash reconciliation and staff reimbursement tracking

• Prepare AP summaries and supporting documentation for bookkeepers
  
  

• Maintain and distribute updated SOPs and checklists company-wide

• Manage permit renewal schedules (DOH, FDNY, liquor licenses, etc.)

• Maintain internal operational calendars for recurring administrative tasks

• Assist in private event payment tracking, invoicing, and deposit confirmation
  
  

• Update location hours on Google, Yelp, DoorDash, Resy, and Instagram

• Maintain online store content and delivery platform listings

• Schedule social media posts provided by managers or marketing

• Light design tasks (business cards, simple signage, Canva templates)
  
  

• Open and process physical mail across all locations

• Manage uniform inventory and ordering

• Maintain storage unit organization and inventory

• Prepare reporting spreadsheets (sales, labor, inventory entry) for management meetings

• Field and respond to inbound emails from hello@, admin@, catering@ with clear escalation guidelines

Reports to: Director of Operations (Steve Wong) and Operations Manager (Kaitlin Marron)
Check-ins: Weekly one-on-one
Tools: Google Drive, Toast, EOTG, Slack, Google Sheets (optional for task tracking)