Who We Are:
Following over forty years of collaboration with industry pioneers and a mutual commitment to best-in-class hospitality, we present you Concrete Hospitality Group, a dynamic hospitality solution founded in 2013. 

At Concrete, we believe that “Experiences worth paying for are those you cannot recreate yourself”.

Currently, Concrete Hospitality Group is seeking Front of House/F & B Managers to join the teams at multiple Manhattan properties.

Who You Are:
An energetic, passionate and ambitious Food and Beverage professional. We are seeking a Manager(s) that can work well with our incredible FOH staff. The position(s) are hosted in our Food and Beverage outlets housed within our hotel partners. The F&B Manager will be responsible for ensuring that all guests have an engaging, dynamic experience. The F&B Manager will drive the Company’s vision by utilizing the culture guide and leadership tools available. The F&B Manager will be responsible for the entire venue.

What You'll Do:

• Guest follow through with all reservations 
• Attend any meetings or training sessions or courses as required.
• Attend weekly manager meetings
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to our guests.
• Continuously seek opportunities to learn and improve knowledge of  the job.
• Undertake any reasonable request made by a member of management.
• Oversee Staff Schedules with a view to minimizing overtime where possible
• Open and close restaurant, ensuring highest standards are achieved.
• Create and maintain employee banks, ensuring 100% accuracy
• Collect employee cash-outs with focused on accuracy.
• Perform basic duties for tip pool
• Meet regular and VIP guests as needed.
• Create and maintain a personal and respectful rapport with regular guests.

Employee Relations:

• Monitor and identify training needs within the FOH.
• Assist/Ensure the development of formal training plans and service standards 
• Ensure all new employees are fully inducted into each department.
• Conduct performance feedback for all relevant staff as and when required.
• Ensure that disciplinary interviews and counseling sessions are executed appropriately and be involved when necessary.
• Ensure that TIPS Training is conducted and each staff member remains in compliance
• Develop and mentor all staff when possible.
• Establish and monitor effective employee relations.

Miscellaneous:

• Monitor FOH personnel to ensure that guests receive prompt, cordial attention and personal recognition.
• Communicate with BOH
• Schedule and regularly conduct routine inspections of equipment and areas under the control of FOH management Staff.

Health and Safety:

• Ensure that all potential and real hazards are reported immediately and rectified.
• To be fully conversant with all fire and emergency procedures.
• Ensure that all staff within the division works in a manner, which is safe and unlikely to give risk of harm or injury to themselves or others.
• Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the division.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms and appearance of all employees.
• Maintain a Health Department Grade A Health Code
• Hold a NYC Food Protection Certificate in good standing

To Be Fully Conversant With:

• Restaurant fire procedures.
• Restaurant security procedures.
• Restaurant health and safety policy and procedures.
• Current licensing regulations

Education:

• Bachelor’s or Associates Degree in Hospitality, Business or Hotel Management or equivalent relevant formal education and/or 3 years Management Experience in Food and Beverage.
• Computer proficiency and knowledge of POS required
• TIPS certification required
• NYC Food Protection Certificate

Other Requirements:

• Skilled knowledge of food, wine and spirits
• Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays
• Outstanding leadership capability
• Exceptional guest service orientation
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office and Excel 
• Proficient in Google Workspace
• Personal appearance and professional dress required

Concrete Hospitality Group is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, genetic material, national origin, veteran or disability status.