Summary:
Hakubai is a newly redesigned fine-dining Kaiseki restaurant located in The Prince Kitano Hotel, New York City’s only Japanese owned and operated luxury hotel. The menu features a 9-course tasting menu focused on seasonal ingredients with traditional execution. The hotel is conveniently located for both business and leisure travelers on New York City’s coveted Park Avenue near Grand Central Station.

 

We are seeking for an experienced and refined Lead Captain to participate in this elegant fine-dining Japanese cuisine.

Description:
Lead Captain ensures that guests have a pleasant and memorable dining experience. Monitors setup, maintenance, cleanliness and safety of Dining areas. Supervises and trains the Dining Room Staff to the service standards of excellence. This individual is required to act as Manager on Duty in absence of the Restaurant Manager. This individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual must coordinate food service between kitchen and dining staff. Knowledge of Japanese ingredients and beverages is required. Reports directly to the Restaurant Manager/ Hotel General Manager.

Job Requirements:
• Minimum of 4 years serving or supervisory experience required in fine dining or upscale restaurant.
• Professional, articulate, friendly, and punctual.
• Possesses and exhibits the drive to provide exceptional customer service.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.
• Manage the guest reservation system.
• To receive and greet guests; assist with seating.
• Coordinates food service between kitchen and service staff.
• Upselling of beverages
• Assisting month end inventory
• Check tables throughout service times for Member satisfaction, resolve Member/guest complaints.
• Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages to the Restaurant Manager.
• Lead to achieve desired results in high quality service, revenue and experience for our Guests.
• Perform other related duties as assigned.
• Bilingual in English and Japanese

Skills:
• Able to work at a rapid pace while maintaining attention to detail; ability to multi-task
• Must have good supervisory skills.
• Must have good communication and ability to promote sales.
• Must be skilled in time management.
• Must have teaching and motivational skills.