Hospitality Manager

Dish Food & Events – New York, NY

Dish Food & Events in New York City is seeking an experienced Hospitality Manager to lead our off-premise event team. The Hospitality Manager must possess strong leadership skills, a warm friendly spirit, and a passion for hospitality. Based in Long Island City, Dish is an award-winning, full-service catering and events company serving all of New York City and The Hamptons for over 15 years. From weddings to social gatherings and corporate events, Dish brings warm hospitality and exceptional cuisine to every event. 

In this hands-on leadership role, you’ll hire, train and mentor our diverse front-of-house event team while developing service standards rooted in our philosophy of Heart Hospitality—the emotional impact we leave on guests and one another. You’ll manage event staffing logistics, collaborate cross-functionally with sales and culinary teams, and lead onsite service for some of NYC’s most exciting weddings, galas, and corporate events.

We’re looking for a team-focused, detail-oriented hospitality leader with a passion for people, training, and operational excellence. If you're excited about creating a workplace where hospitality professionals can grow and thrive—and where guests feel genuinely cared for—we want to meet you.

What We Offer:

• A supportive, inclusive, and creative workplace culture
• Opportunity to work on high-profile events
• Health benefits + employee perks
• Professional growth and leadership development

Qualifications:

• 2+ years of experience in hospitality management, catering, events, or restaurant leadership
• Catering experience a ++PLUS
• Proven experience leading and motivating diverse teams in a fast-paced environment
• Deep understanding of what exceptional hospitality looks and feels like—especially in off-premise or special event settings
• Passion for training, mentoring, and developing others
• Strong organizational skills and attention to detail
• Ability to stay calm under pressure and problem-solve in real time
• Excellent communication and interpersonal skills
• Familiarity with staffing software (such as Nowsta) and scheduling best practices preferred.
• Working knowledge of labor laws, onboarding compliance, and payroll processes
• Ability to lift 40 lbs and stand/walk for extended periods at events
• Availability to work evenings, weekends, and holidays as needed

Job Description + Responsibilities

Reporting to the Vice President, your responsibilities will include but not be limited to:

LEADERSHIP + HIRING

• Lead a high performing off-premise catering event team.  Improve event team engagement and retention.
• Train all team members on “Heart Hospitality”, a philosophy that emphasizes the emotional way we make each other feel and draws a clear distinction between customer service and hospitality.
• Recruit, hire, train and mentor a diverse workforce of event staff that align with our Core Values.
• Adhere to and comply with all laws and regulations regarding hiring and onboarding practices.
• Maintain excellent vendor relationships (e.g. staffing agencies) to ensure the best balance between price and quality.
• Approve and submit accurate event team payroll data on a weekly basis.  
• Maintain staff budget and costs.
• Create a work environment that welcomes diverse views, perspectives and ideas.

TRAINING + STANDARD OPERATING PROCEDURES

• Create, maintain and utilize Standard Operating Procedures for our hospitality team including event staff training materials and steps of service.
• Develop + implement training programs for our event teams.
• Lead training and orientation sessions for event staff and event leadership.
• Provide training, feedback, coaching and mentorship to our hospitality team.  Foster new leadership. 

HOSPITALITY

• Work with sales and culinary teams to schedule staffing for events via third party staffing software (Nowsta).
• Attend off premise full service events to gain insight into our operations, lead event teams and ensure service standards are met with a special emphasis on larger events with big event teams as well as high-profile and VIP events.

• Collaborate with other departments to improve the overall quality of service and event outcomes.
• Collaborate with other departments to ensure accurate staff communication + paperwork.
• Actively participate in regular production and leadership meetings to improve our operations and event execution.

CULTURE + CORE  VALUES

• Cultivate a culture of Heart Hospitality.
• Innovate new ways to make Dish a great place to work for our hospitality team.
• Exemplify our company core values, mission statement and standards.
• Foster positive communication with the front and back of house team.
• Actively participate in our Continuous Employee Success Management program including weekly 1:1s, six-month check-ins and annual performance reviews.

Compensation + Benefits

• Competitive annual salary in the range of $75-80k plus bonus potential.
• Opportunity to transition to a hybrid schedule after 90 days, based on performance and team needs.
• Option to enroll in major medical, dental and vision insurance, Healthcare + Dependant Care FSA
• Paid Days Off (Vacation + Personal Days + Dish Holidays)
• Paid Volunteer Time Off (VTO) program designed to support the communities where we live and work
• Paid Family Leave, Sick Pay, ST and LT Disability insurance 
• 401k Plan to invest in your future after 12 months of full-time employment
• Commuter transportation benefits
• Company dining program of daily delicious family meals (aka free lunch!)

Dish provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.