Company Profile

As the first major chef-led catering company in New York, Cuisine Boulud New York bears the imprimatur of one of the world’s most iconic and celebrated culinarians: Daniel Boulud. Every experience will benefit from Daniel’s unparalleled knowledge and expertise, and his fine dining-forward approach, resulting in extraordinary dining worthy of his name and our guests.

Cuisine Boulud New York represents an exclusive partnership between Dinex (Daniel Boulud) and Lifeworks, two organizations brought together by a shared ambition to elevate catering to new levels of quality and service excellence. Cuisine Boulud New York features an elite support team of chefs, event managers and service professionals experienced in executing dining experiences of all sizes and complexity.

Job Details

Cuisine Boulud New York is a new off-premise, full service, multi vertical catering company. We are looking for a well-rounded Director of Operations to help develop and grow the catering sales for Cuisine Boulud.

This leader will be responsible for the Operational teams, Warehouse associates and Drivers

This position will be responsible for the ensuring all event logistics and mobilization demands are executed to a very high level

Key Responsibilities:

General:

• Manage and supervise all aspects of the product execution (both front and back of house) to ensure flawless product execution and deliver a world class experience consistently across all events and locations
• Lead and launch new mobilization and account openings in multiple locations.
• Be responsible for hiring, training, scheduling, managing, and performance monitoring of operational teams.
• Collaborate with cross functional teams within the organization to seamlessly execute all product updates.
• Develop and streamline procedures and processes to support rapid scalability of the business.
• Actively seek new revenue generating opportunities through redeployment/ better utilization of existing resources.
• Develop, refine and ensure compliance with all SOPs across all locations.
• Develop and manage key partner relationships with vendors, internal and external clients.
• Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement; propose and implement process enhancements to optimize resource utilization and increase cost efficiency.
• Maintain accurate inventory control for consumable and non-consumable items across all sites, and ensure stock levels stay within established parameters.
• Continually seek opportunities to lower procurement costs through product changes, vendor negotiations and new vendor identification.
• Identify potential risks within operations and develop plans to mitigate them; implement robust contingency plans to ensure business continuity in the face of unexpected challenges.
• Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function.
• Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.

Events:

• Provide oversight and support for the operations, warehouse and culinary teams in executing events.
• Ensure all events are executed to the highest possible standard.
• Develop and implement strategic initiatives to enhance event programming and guest experience.
• Oversee event logistics, including deliveries and equipment rental, drop off and pick up.
• Evaluate event success, implement improvements, and stay updated on industry trends.
• Collaborate closely with the culinary, service, and sales teams to maintain exceptional hospitality standards.

Preferred Qualifications:

• 7+ years of experience in a events or operational role.
• Established contacts in the business, planning and venue community.
• Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.
• Familiarity operating Web based event planning systems: process customer requests, changes to orders, menu updates and client profiles.
• Excellent communication – written and verbal with all levels of professionals.
• Ability to work with minimal supervision, accomplish tasks without direct instruction, and problem solve for the best solutions.
• Proficient with MS Office Suite as well as web-based applications.