Floor Manager

About Cuerno New York 

CUERNO is redefining the Mexican culinary experience in New York. As the first Mexican steakhouse in the city, we’re proud to honor our culinary heritage while pushing the boundaries of innovation. We're building something extraordinary—a movement to elevate Mexican cuisine and hospitality to its rightful place on the global stage. If you're passionate, driven, and ready to make history, we want you on our team. 

Why Work at CUERNO? 

• Authentic Experience: Be part of a team that brings the richness of Mexico’s culinary traditions to the New York dining scene. 
• Growth & Opportunity: We offer career development, continuous training, and recognition for hard work. 
• Exceptional Culinary Standards: Join us in crafting “el sabor más chingón”—flavors that go beyond expectations. 
• A Shared Dream: Help us build a globally recognized icon, with the potential to achieve Michelin-star recognition. 
• Cultural Pride: Work at a restaurant that honors Mexican roots while innovating and setting new standards for excellence. 

 About the Role 

We are seeking a dedicated and customer-focused Floor Manager to ensure seamless service operations and deliver an exceptional guest experience. This role requires strong leadership, effective communication, and a commitment to maintaining Cuerno’s high standards of excellence. 

We offer a collaborative and inclusive work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you!    

Key Responsibilities 

• Ensure exceptional customer service standards are met at all times. 
• Oversee the guest experience, resolving issues with efficiency and professionalism. 
• Train and develop front-of-house team members. 
• Manage the flow of service to ensure smooth and timely operations. 
• Monitor and maintain service quality and operational standards. 
• Supervise and coordinate daily floor operations, ensuring the restaurant is running efficiently. 
• Ensure proper cleanliness and organization of the dining area. 
• Support management with staffing, inventory, and ordering.  

Qualifications 

• 3+ years of managerial experience in a fast-paced restaurant or hospitality environment. 
• Fine Dining and Mexican Restaurant experience a plus. 
• Exceptional communication, leadership, and people management skills.
• Ability to multitask, prioritize, and problem-solve. 
• A passion for exceptional service and creating memorable guest experiences. 
• Knowledge of health and safety regulations. 
• Flexibility in work hours, including nights, weekends, and holidays. 
• Experience with restaurant POS systems and scheduling tools is a plus. 

Compensation, Benefits & Perks 

• Compensation Range: $70,000 - $80,000 annually 
• Medical, Dental, and Vision Insurance 
• Paid Time Off 
• Employee Discounts  

This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary.  

Cuerno New York is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws.