We're looking for a personable and gracious Reservationist who exemplifies the warmth and hospitality that La Mercerie is known for.

About La Mercerie

Located within Roman and Williams Guild in SoHo, La Mercerie is rooted in the French culinary tradition and elevated simplicity. Led by Chef Marie-Aude Rose and Executive Chef Heloise Fischbach, La Mercerie’s critically-acclaimed kitchen reinterprets classical technique through an intimate, modern lens—crafting dishes as well-appointed and exquisite as the space itself. The result is a fine dining experience that is warm, compelling, and quietly memorable: perfected French cuisine without pretension.

About the Role

The Reservationist plays an integral part in creating unforgettable dining experiences by fostering relationships, handling guest feedback with care—whether addressing concerns or enhancing positive experiences—and ensuring that every detail is noted for future visits. You'll manage our reservation system to optimize the flow of service and the guest experience, paying close attention to individual preferences and special requests. You'll have the opportunity to engage with regular guests, tracking their preferences and celebrating their loyalty, while proactively reaching out to lapsed patrons to re-establish connections. You'll play a crucial role in ensuring every guest feels valued, while keeping our reservation system running smoothly and efficiently.

What We Offer

• An Hourly Rate of $25- $30
• Medical, Dental, and Vision Benefits Coverage
• Paid Vacation Time & Sick Time
• Commuter Benefits
• Referral Bonus Programs
• Dining Discounts at over 25 Affiliated STARR Restaurants
• Opportunity for Career Advancement and Professional Growth

Qualifications

• 2+ years of host or reservations experience in a fine-dining restaurant preferred.
• A confident and genuine personality with the ability to engage in warm, natural conversations with guests.
• Strong communication skills with the ability to speak clearly and articulately over the phone.
• Proficiency with reservation systems, specifically Resy and/or OpenTable.
• A keen eye for detail and a passion for delivering exceptional hospitality.
  
  

La Mercerie, affiliated with STARR Restaurants, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.