Retail Associate / Cashier

At Under-Study, we deeply value each team member and the unique perspective they bring to our space. We reject complacency and are committed to pushing ourselves—and each other—to grow, evolve, and reach new heights.

As a Retail Associate / Cashier, your top priority is to greet guests with warmth and provide thoughtful, efficient service. You are responsible for delivering exceptional customer experiences, maintaining a clean and inviting environment, and ensuring smooth, accurate transactions. As the face of our café/marketplace, you play a key role in creating the welcoming, community-driven atmosphere that defines Under-Study.

While each team member will take ownership of a specific area of responsibility, all roles at Under-Study are fluid and collaborative. We believe in working together, supporting one another, and stepping in wherever needed—no task is beneath us when it comes to creating an exceptional experience for our guests and our team.

Job Responsibilities:
• Greet all guests warmly and in a timely manner, ensuring each person feels welcomed and cared for upon arrival.
• Provide knowledgeable and efficient service, offering guidance on café and marketplace offerings.
• Understand and share the story behind our curated products, including Black Oak Coffee, and what makes our partnerships unique and intentional.
• Maintain familiarity with our menu, including food, beverage, and retail items, with the ability to describe ingredients, make recommendations, and be aware of dietary sensitivities and allergies.
• Carefully and accurately pack guest orders, ensuring all items are correct, well-presented, and ready for takeaway or delivery.
• Operate the TOAST POS system with accuracy, processing payments, handling returns, and entering orders efficiently.
• Execute opening and closing duties using provided checklists, ensuring the café and marketplace are clean, stocked, and organized for daily service.
• Maintain the cleanliness and organization of all guest-facing areas.
• Keep a close eye on guest needs, proactively offering assistance and creating a positive, engaging experience for every visitor.
• Learn and follow all Under-Study operational procedures and expectations outlined in the training manual.
• Monitor and communicate needs for restocking café/retail supplies as they arise.
Collaborate with team members to ensure a smooth, efficient, and joyful daily operation.
For Full Time Team Members, we offer:
• Comprehensive medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Gym membership reimbursement program.
• Life and long-term disability insurance at no cost.
• Employee assistance program.
• On-site staff meals.
• Wine purchase discounts.

Qualifications / Skills:
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work independently and cohesively as part of a team

Physical Requirements:
• Must be able to lift and carry up to 30 lbs.
• Must be able to walk at a moderate to brisk pace
• Must be able to stand for a minimum of 8 hours
• Must keep a clean and neat appearance at all times

Education, Experience, and Licensing Requirements:
• Food handlers’ certificate
• 1 Year Retail or Cashier