John Fraser Restaurants is seeking a Dining Room Supervisor to join the team at The Wall Street Hotel. This is an exciting opportunity for a hospitality professional looking to grow within a dynamic, multi-unit operation and gain hands-on experience in food & beverage management.

The Dining Room Supervisor is responsible for overseeing the daily activities of the front-of-house operations and supporting employees in multiple Food & Beverage outlets in accordance with company policies and procedures. Works concurrently with the Back of House ensuring a successful operation. Interact with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Key Responsibilities:

• Manage day-to-day operations including but not limited to coordination with the management team on daily decision making, employee support and guest interaction while upholding standards, food quality and cleanliness.
• Maintain operations by following policies and standard operating procedures.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with guests.
• Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; and reporting issues to appropriate stakeholders.
• Quickly resolve service quality issues and always ensure guest satisfaction.
• Assist in the training new staff members to join the team.
• Contribute to pre-shift meetings daily.
• Provide attentiveness and excellent service to VIP guests.
• Adhere to all DOH standards for sanitation and maintain a clean, safe, and organized work environment to ensure compliance and provide a positive experience for customers and staff.

Requirements:

• Minimum 1+ years of experience in a supervising or managing capacity.
• Excellent interpersonal and verbal communication skills.
• Team-orientated and positive attitude.
• Strong leadership & communication skills with the ability to motivate and develop a team.
• Proficiency in technology & systems, including Microsoft Office & POS platforms.
• Ability to multitask in a fast-paced environment while maintaining a guest-first approach.
• Must be able to stand, walk, and/or sit for long periods of time and have the ability to lift and carry up to 50 lbs.
• Open availability.
• Food Protection License preferred.

John Fraser Restaurants is proud to be an Equal Opportunity Employer.