DESCRIPTION: General Manager | Michelin | LA
Premier fine dining restaurant group with multiple Michelin Star concepts is opening a new restaurant in Los Angeles! We are seeking a professional, charismatic and detail-oriented General Manager to lead the team for this highly anticipated opening. In this role, you will oversee all aspects of operations for the restaurant with grace and excellence and will play a direct role in promoting our company culture & vision, training and developing new team members, overseeing budget and cost controls and ensuring the highest level of service standards are executed daily. This is a collaborative role that will be working directly with the Executive Chef and ownership to ensure open communication and continuous improvements that lead to unmatched dining experiences for our valued guests.
RESPONSIBILITIES:
- Maintain a high level of service and Michelin star standards.
- Create standardization and clear expectations by implementing new SOPs and training managers.
- Constantly work on improving service standards by auditing food/beverage and conducting quality control checks.
- Overview shifts which include daily decision making, scheduling, assisting with project management and ensuring proper cash handling and recording.
- Foster an environment of hospitality, ensuring guests have a memorable and delightful experience. Make authentic connections with guests and make yourself available for continuing communications.
- Investigate and resolve complaints concerning food quality and service.
- Be present on the floor and be able to assist every member of the FOH team, including wine service.
- Event Management: Coordinate and oversee events, banquets, and special functions, ensuring they run smoothly and meet or exceed guest expectations.
- Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications.
- Develop employees by providing coaching during their Introductory period, setting annual goals and development plans.
- Maintain restaurant staffing needs.
- Understand and follow opening and closing procedures.
- Be present on the floor during service supporting the staff and addressing all guest needs with care and urgency.
- Assist every member of the FOH staff in all service facets.
- Analyze restaurant’s sales levels and profitability and create and implement strategic plans to achieve sales goals.
- Prepare and lead manager meetings once a week by giving performance goals, targets, and deadlines.
- Lead and develop managers and supervisors, maintaining clear guidance and development plans.
REQUIREMENTS:
- 5+ years of food and beverage management in a luxury/fine dining setting.
- Experience in Michelin standards.
- Experience with new restaurant openings.
- Ability to execute managerial and leadership duties with honesty, integrity, grace and consistency.
- Excellent communication, interpersonal and time management skills.
- Knowledge of computers (MS Word, Excel).
- Knowledge of Accounting, POS, and Reservation Software.
- Be able to make decisions, problem solve, and lead a full brigade including the BOH team.
- Expertise in operations, P&L analysis and manager development.
COMPENSATION & BENEFITS:
- Base Salary (DOE) $120k-$140k
- Bonus potential based on performance
- Relocation Assistance
- Health, Dental & Vision (up to 75%)
- Equal Employment Opportunity #AA
