The Restaurant Manager for Nama with F&B 575 at Aman New York will oversee and maintain an efficient operation of the department and meet and exceed guests’ expectations for quality of the product and service. The Restaurant Manager of Nama ensures that all policies & procedures and standard operating procedures are effectively maintained at an optimum level.

KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:

• Organize greeting, seating and exiting of all guests using a professional demeanour
• Train, evaluate and schedule all restaurant staff
• Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory
• Inspect all areas of the restaurant to ensure standards of service are maintained
• Respond to guest inquiries and coordinate special arrangements
• Enforce established guidelines and policies of the Company
• Implement and communicate new menus and promotions such as holiday and special event promotions
• Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
• Provide leadership and support for all F&B staff
• Attend all meetings and assigned trainings
• Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Maintain an active trace system for guest history on their F&B preferences
• Additional duties include but are not limited to:
o Attend all daily, weekly, monthly hotel and food & beverage meetings
o Develop and update menus, as appropriate
o Revise standard and procedures for department, as necessary
o Assist in computing and sending daily reports
• Greet all guests, colleagues and clients in a professional and friendly manner
• Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales
• Motivate and be proactive in encouraging team commitment and spirit
• Ensure appearance of team members is according to company grooming standards
• Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible
• Perform a variety of other duties as assigned by management

QUALIFICATIONS

• 5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage
• High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended
• Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests
• Must have open availability and be able to work nights, weekends, and holidays
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail and extensive service knowledge
• Must have good knowledge of food preparation, wine, and spirits
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment
• Excellent people skills and the ability to work under pressure and with various stakeholders
• Ability to maintain a clean and professional appearance as per company policies
• Ability to stand for extended periods of time
• Ability to carry, push, and pull up to 30 lbs; standing, bending and lifting will be required
• Multi-lingual is a plus
• TIPS, ServSafe Certified
• Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions
• Department of Health and Hygiene Certified