We are seeking a dedicated and proactive
Floor Manager to oversee daily operations on the floor and bar, ensuring seamless service and a high-quality guest experience. The Floor Manager will act as a leader, guiding and supporting staff while maintaining efficiency and accountability. This role requires a balance between leadership and delegation, ensuring that staff complete their tasks effectively without micromanagement.
Key Responsibilities:
- Supervise and support floor and bar staff to maintain top-tier service quality.
- Guide and assist staff as needed while allowing them to complete their own responsibilities.
- Ensure all sidework and closing duties are completed properly by all positions.
- Collaborate with barbacks to correctly store and rotate beer kegs.
- Monitor guest satisfaction and address any service-related concerns in real time, consulting with upper management and/or ownership as needed.
- Maintain clear communication with upper management and ownership regarding operational issues, incidents, and staff performance.
- Uphold and enforce workplace policies, health and safety standards, and service procedures.
- Assist in training new employees and reinforcing best practices among staff.
- Handle unexpected challenges, such as guest complaints, staffing shortages, and operational hiccups, with professionalism and efficiency.
Qualifications & Requirements:
- Previous experience in a supervisory or managerial role in hospitality, food & beverage, or a related industry required.
- Strong leadership, interpersonal, and problem-solving skills.
- Tech savvy preferred.
- Ability to stand and walk for extended periods.
- Ability to perform physical tasks, including frequent bending and lifting up to 50 lbs.
- Dependable, punctual, and highly communicative.
- A proactive mindset with the ability to work well under pressure in a fast-paced environment.
- Availability Saturday and Sunday 11AM - 7PM, and Monday, Tuesday, Wednesday 5PM to 11:30PM
If you are a motivated leader with a passion for hospitality and team-driven success, we encourage you to apply and become a vital part of our team!
