Assistant House Manager, WatchHouse.  

Who We Are. 
WatchHouse is redefining specialty coffee with an uncompromising commitment to quality, innovation, and heartfelt hospitality. With award-winning locations in London and now expanding across New York, we bring Modern Coffee to iconic neighborhoods. In 2024, we were named Europe’s Best Coffee Shop Chain at the European Coffee & Hospitality Awards. Now, we’re expanding in New York with exciting opportunities on the horizon. 

With stunning locations on Fifth Avenue and in the iconic Chrysler Building, plus more openings coming soon, this is your chance to be part of something extraordinary. 

Now Hiring: Full-Time Assistant General Managers. 

We’re searching for experienced and passionate Assistant General Managers who want to shape the future of Modern Coffee. An Assistant Manager is the embodiment of our Core Values and brand standards. They assist in ensuring the House delivers exceptional guest experiences, supports excellent financial performance, and contributes to operational excellence. By working closely with the House Manager, they help create a vibrant, dynamic, and welcoming environment for both team members and guests.   

Directly Reports into: House Manager (General Manager).

What We Offer:

• Competitive pay. 

• Generous PTO – Because balance matters. 

• Commuter benefits – Get to work with ease. 

• Free lunch on shift – NYC’s best pastries, on us. 

• Unlimited coffee – Even on your day off. 

• Career growth opportunities – Training, and real promotion pathways. 

• Flexible scheduling – Work-life balance is key. 

• Social team events – A dedicated budget for fun outside of work. 

• Free coffee beans every month – Brew WatchHouse at home 

Key Responsibilities:

Leadership & Team Support. 

• Assist in motivating, coaching, and developing the team to maintain a positive and high-performing work environment. 

• Lead by example, embodying the WatchHouse values of Passion, Empathy, Diligence, and Can-Do Attitude. 

• Support training initiatives, ensuring the team is knowledgeable and confident in delivering our Modern Coffee Experience. 

Operational Excellence.

• Aid in overseeing daily operations to ensure seamless service and exceptional hospitality. 

• Help manage opening and closing procedures, maintaining a well-stocked and efficient workspace. 

• Work alongside the General Manager to optimize workflow, increase efficiency, and maintain high standards. 

• Ensure the café remains clean, organized, and compliant with health and safety regulations. 

Guest Experience. 

• Support the delivery of a premium guest experience, ensuring every customer interaction reflects our hospitality ethos. 

• Help resolve customer concerns with professionalism and a solutions-oriented approach. 

• Uphold WatchHouse’s commitment to quality by maintaining product and service consistency. 

Financial & Commercial Support. 

• Assist the General Manager with financial performance, KPIs, and cost control. 

• Support strategies to drive revenue growth while maintaining high service standards. 

• Aid in managing inventory and ordering processes. 

Compliance & Standards. 

• Ensure compliance with food safety and hygiene regulations. 

• Support regular audits, inspections, and daily due diligence to maintain high standards. 

• Aid in maintaining proper documentation and adherence to DHO guidelines. 

Culture & Team Development. 

• Foster a positive, inclusive, and team-oriented workplace culture. 

• Assist in recruiting, onboarding, and training new team members. 

• Provide support and mentorship to help team members grow within WatchHouse. 

What We’re Looking For.

• Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do. 

• Always maintain a high level of personal hygiene and appearance. 

• A hands-on leader who motivates and supports their team to achieve operational and personal excellence. 

• Comprehensive understanding of Food Hygiene and Health & Safety standards. 

• Strong understanding of financial metrics and the ability to drive a profitable and high-performing site. 

• Skilled in managing both front-of-house and back-of-house operations in a high-volume environment. 

• Passionate about creating outstanding customer experiences with attention to detail and quality. 

• Thrive in a fast-paced environment, adjusting as needed to meet evolving business needs. 

• Committed to mentoring and developing your team members to help them grow and succeed. 

• Unwavering focus on cleanliness, organization, and maintaining impeccable service levels. 

• Quick thinker who can address and resolve issues efficiently and effectively. 

• Confident in making decisions, taking ownership, and leading your House independently.  

Why WatchHouse? 
At WatchHouse, people come first. We celebrate diversity, foster inclusion, and insist on equality. We hire based on personality and individuality, ensuring our team is made up of incredible people who bring something special to the table. Our decisions, growth, and success are all guided by our core values. If these resonate with you, then you belong at WatchHouse. 

Ready to build your future in coffee? Apply today. 

Apply on this advert or email us directly as [email protected]