KEY RESPONSIBILITIES
• Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately
• Follow SOP’s on placing orders with allergies and dietary restrictions
• Greet guests in a courteous and friendly manner when delivering orders
• Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures
• Set up and deliver all room amenities in a timely manner
• Regularly walk the guest floors to retrieve in-room dining items
• Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction
• Clean tables, re-stock tableware and other in-room dining supplies
• Follow the posted opening and closing duties and side-work sheet
• Attend daily pre shift communication meetings & monthly departmental meetings
• Generate a good atmosphere
• All other responsibilities assigned by Management
REQUIRED EXPERIENCE AND QUALIFICATIONS
• Must have experience in a luxury hotel environment or similar restaurant or food and beverage setting
• Must have open availability (available to work PM shifts) including weekends and holidays
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal in English
• Able to handle a multitude of tasks in an intense, fast paced environment
• Excellent people skills and the ability to work under pressure and with various stakeholders
• Ability to maintain a clean and professional appearance as per company policies
• Ability to carry, push, and pull heavy loads; standing, bending and lifting will be required
