As the first point of contact for our guests, the Host is the welcoming face that sets the tone for their entire experience. This role demands a warm and friendly demeanor, exceptional organizational skills, and the ability to manage guest flow efficiently. The Host/Hostess plays a crucial role in creating a positive and inviting atmosphere from the moment patrons enter our establishment.

ESSENTIAL JOB RESPONSIBILITIES

• Deliver a fantastic food and beverage dining experience to all guests
• Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs
• Provide guests with food and beverage menus while demonstrate expert knowledge of all menu items, as well as daily specials
• Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
• Confer with dining room staff to ensure guests are receiving prompt and courteous service
• Provide guests with information about the Seaport, including giving direction
• Maintain dining ambiance with an enthusiastic and graceful attitude
• Actively participate during line up
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service
• Adhere to sanitation, safety, and alcohol beverage control policies
• Complete all assigned side work relevant to guest interactive service
• Follow all company policies, procedures, and guidelines
• Consistently report to scheduled shifts on time and ready to work in proper uniform
• Operate ethically to protect the assets and image of the company
• Performs other duties and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS

• Minimum of 1 year of Host experience in a fast-paced, high-volume setting
• Experience working with Resy is preferred
• Personable demeanor, instinctive nature
• Ability to think quickly and multi-task in a fast-paced environment
• Ability to communicate effectively and eloquently, both verbal and written
• Ability to take direction and execute
• High standards for cleanliness of workspace and service areas
• A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Ability to work in an ever-changing environment
• Ability to work both independently and in a team environment
• Strong work ethic and customer-focused approach
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS 

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.      
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.     
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).      
• Ability to stand for prolong periods of time.      
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.      
• Climbing steps regularly.     

COMPENSATION

The base pay range for this position is $18.00-$20.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.