Required Years of Experience
0-1 years
Job Details
last impression for every visitor. The Host engages with warmth, hospitality, and
professionalism ensuring guest requests are acknowledged and communicated to the
appropriate parties.
JOB RESPONSIBILITIES/ESSENTIAL FUNCTIONS
• Answering phones in a polite and hospitable manner, taking reservations, guest
requests, and answering questions accurately
• Greeting every guest as they enter the restaurant
• Offer assistance to guests with coats, bags, strollers, etc
• Handling the reservation system to make guest’s check-in and seating as smooth as
possible
• Maintaining accurate information in the reservation system
• Conveying all appropriate guest information to managers, staff and chefs (e.g. VIP’s,
special occasions, allergies, special requests, etc.)
• Quoting accurate wait times for walk-in guests
• Accommodating guest requests whenever possible
• Walk guests to tables engaging in conversation, providing chair service as
appropriate
• Present and maintain clean and accurate menus
• Offering a warm farewell to every guest as they leave the restaurant
• Immediately notifying management of any guest complaints, including any
interactions with a guest that leads the host to believe that the guest is not 100%
happy with their visit.
• Maintaining a clean and orderly host stand, coat closet, entrance area, and guest
bathrooms
• Handle phone orders or transactions including gift certificates and to-go orders
• Assist with organization tasks as needed
• Complete opening, closing, and weekly side work duties
• Perform additional tasks at the direction of management
REQUIREMENTS
- Able to stand for an 8-10 hour shift
- Able to lift up to 30lbs
- Able to carry trays up to 40lbs
- Able to climb stairs and ladders
- Able to reach above the head and stoop to put items on the floor or on shelves
- Able to read and speak English
- Able to work as part of a team for the benefit of the guest
- Able to work in a consistently fast paced, loud environment
Compensation Details
Compensation: Hourly (Based on Experience)
Required Skills
Customer Service Orientation
Effective Communication Skills
Problem Solving Skills
Attention to Detail
Time Management Skills
Multitasking Abilities
Interpersonal Skills
Adaptability
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Part of STARR Restaurants
The Dandelion, a sophisticated homage to the British pub serving updated seasonal takes on U.K. cuisine, located just steps from Philadelphia’s bustling Rittenhouse Square. Patrons relax with a rare cask ale by the brick fireplace, taking afternoon tea in the Victorian-style dining room or enjoying our famous burger in the ruff-and-tumble “Dog Room”. The menu, features beloved classics like Welsh rarebit, fish and chips, shepherd’s pie and a U.K. cheese board, and other unexpected surprises. We are seeking Position to join our team to learn more about our chic restaurant and grow their skills further.
